Observability Architect

logicalis; United States; Remote; USD 110,000 - 145,000; Full time

Job summary

Logicalis is seeking an observability architect to own the architecture and effectiveness of telemetry across managed services, ensuring alerts translate into useful operational actions and clear service insight.

You will lead governance, support platform strategy, and collaborate with service owners, AIOps, and ITSM teams to improve incident response, KPI reviews, and overall service delivery in multi-tenant environments.

Qualifications

• Deep understanding of observability, alerting strategy, signal quality, and operational workflows.
• Experience with telemetry architecture in large, multi-tenant environments.
• Ability to translate monitoring data into business insights and improve efficiency.
• Experience supporting operations or monitoring teams with escalations and telemetry troubleshooting.
• Strong organizational and stakeholder-management skills.
• Familiarity with compliance frameworks in regulated environments.

Responsibilities

• Maintain the observability reference architecture and assess platform capabilities, roadmaps against service needs.
• Improve signal quality by aligning alerts with meaningful actions and service commitments.
• Escalate complex alert and telemetry issues; drive root-cause analysis and monitoring improvements.
• Lead governance and a community of practice; review monitoring outcomes with KPIs.
• Collaborate with service owners, architects, ITSM, automation, and AIOps teams to define observability requirements.
• Turn telemetry into trusted service reporting and customer-facing insights.

Skills

Observability

Alerting strategy

Telemetry architecture

Stakeholder management

Operational efficiency

Analytical skills

Communication

Tools

Excel

Power BI

Job description

Role overview

Own the architecture and effectiveness of observability across managed services, ensuring telemetry leads to useful operational action and service insight. This role combines platform strategy, technical escalation support, governance, and adoption, with success measured through better alert quality, faster incident resolution, and more efficient service delivery.

Responsibilities

• Maintain the observability reference architecture and assess platform capabilities, limitations, and roadmaps against service needs.
• Improve signal quality by ensuring alerts are prioritized, correlated, aligned with meaningful actions, and consistent with service commitments and configuration data.
• Serve as an escalation point for complex alert, incident, and telemetry issues; drive root-cause analysis and lasting monitoring improvements.
• Lead governance and a community of practice, aligning tool direction and establishing KPI-based reviews of monitoring outcomes.
• Work with service owners, architects, operations, IT service management, automation, and AIOps teams to define observability requirements and support event correlation and remediation.
• Turn telemetry into trusted service reporting and customer-facing insights; evaluate capabilities such as application monitoring, synthetics, and network flow monitoring.

Requirements

• Deep understanding of observability, alerting strategy, signal quality, and operational workflows.
• Experience with telemetry architecture and large, multi-tenant service environments.
• Ability to translate monitoring data into business and service insights and improve operational efficiency.
• Experience supporting operations or monitoring teams with escalations, alert tuning, telemetry troubleshooting, and complex issue resolution.
• Strong organizational, analytical, communication, and stakeholder-management skills; able to balance immediate operational needs with long-term architecture.
• Familiarity with relevant compliance requirements and frameworks is expected in regulated environments.

Nice to have

• Observability Foundation or platform-specific certification; ITIL knowledge or certification; exposure to NOC, SOC, or managed-service operations; familiarity with common service-provider tools and reporting software such as Excel or Power BI.

Benefits and work setup

The listed salary range is $110,000-$145,000. The source describes a role supporting managed services and multi-service environments.