Observability Platform Architect: Drive Operational Excellence

Logicalis Malaysia Sdn Bhd; United States; Remote; USD 130,000 - 195,000; Full time

Job summary

Logicalis Malaysia Sdn Bhd is seeking an experienced Observability Architect to deliver a scalable, outcome-driven full stack observability platform for Managed Services. You will own the reference architecture, drive adoption, and ensure telemetry translates into meaningful operational and business outcomes.

This role requires governance, security, and regulatory awareness, with a focus on reducing alert noise and MTTR while collaborating with ITSM, AIOps, and customer stakeholders to

Qualifications

• Experience delivering scalable observability architecture and platform ownership.
• Ability to translate telemetry into actionable service intelligence and business outcomes.
• Familiarity with ITSM processes, alert prioritization, and incident management.

Responsibilities

• Owns enterprise observability reference architecture and platform effectiveness.
• Drives governance cadence and adoption of outcome-based observability practices.
• Collaborates with AIOps, service owners, and operations to enable data-driven decisions.
• Ensures telemetry aligns with SLAs, contractual obligations, and security/compliance requirements.
• Operates as escalation point for complex alert and telemetry issues.

Skills

Observability

Platform Architecture

Governance

AIOps

Incident Management

Telemetry

Job description

Logicalis Malaysia Sdn Bhd is seeking an experienced Observability Architect to deliver a scalable, outcome-driven full stack observability platform for Managed Services. You will own the reference architecture, drive adoption, and ensure telemetry translates into meaningful operational and business outcomes.

This role requires governance, security, and regulatory awareness, with a focus on reducing alert noise and MTTR while collaborating with ITSM, AIOps, and customer stakeholders to