OBGYN Practice Coordinator — Scheduling & Front Desk

Brigham and Women's Hospital; Boston (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking a Practice Assistant II to support the OBGYN department with administrative and patient-facing tasks onsite at 45 Francis Street. This role emphasizes creating a positive, efficient environment for patients and staff while handling scheduling, check-in/check-out, and EPIC-related duties.

The position requires a High School Diploma and 2–3 years of office experience, with training provided for EPIC systems and advanced scheduling tasks.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Excellent organizational and time-management skills.
• Ability to follow established processes and work effectively within a team.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.

Skills

Microsoft Office

Office operations

Phone & written communication

Multitasking

Time management

Teamwork

Education

High School Diploma or equivalent

Job description

Mass General Brigham is seeking a Practice Assistant II to support the OBGYN department with administrative and patient-facing tasks onsite at 45 Francis Street. This role emphasizes creating a positive, efficient environment for patients and staff while handling scheduling, check-in/check-out, and EPIC-related duties.

The position requires a High School Diploma and 2–3 years of office experience, with training provided for EPIC systems and advanced scheduling tasks.