OBGYN Patient Services Specialist – Day Shift

Corewell Health; Grand Rapids (MI); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

On-demand pay

Discounts directory

Traditional and Roth retirement with 5

Job summary

Corewell Health in Grand Rapids, MI is seeking a Patient Services Representative to join the OBGYN Medical Group West team. You will handle registration, concierge, and clerical tasks, helping patients navigate appointments, referrals, and insurance processes in a fast-paced clinical setting.

This role emphasizes accuracy in EMR/EHR documentation, coordinating between departments, and supporting new staff. The schedule is full-time, days, 36 hours per week, with no weekends, fostering a stable

Qualifications

• High School Diploma or equivalent.
• 2 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields

Responsibilities

• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Performs administrative functions, including, but not limited to: assists with patient check‑out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multidepartment deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Skills

Patient registration

Insurance billing

EMR/EHR

Referral coordination

Education

High School Diploma or equivalent

Job description

Corewell Health in Grand Rapids, MI is seeking a Patient Services Representative to join the OBGYN Medical Group West team. You will handle registration, concierge, and clerical tasks, helping patients navigate appointments, referrals, and insurance processes in a fast-paced clinical setting.

This role emphasizes accuracy in EMR/EHR documentation, coordinating between departments, and supporting new staff. The schedule is full-time, days, 36 hours per week, with no weekends, fostering a stable