OB/GYN Patient Experience Concierge

UBMD Physicians' Group; Buffalo (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

UBMD Obstetrics & Gynecology in Buffalo, NY is seeking a Patient Services Representative (PSR) to handle front-desk duties, check-in/out, scheduling, pre-registration, and insurance verification. The role focuses on delivering a friendly, accurate patient experience in a fast-paced clinic.

Responsibilities include answering phones, obtaining prior authorizations, maintaining patient records, and coordinating referrals.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• 1-3 years experience in clinical support, scheduling, or healthcare administration.
• Excellent communication and empathy when assisting patients.
• Proficiency with EHR, phone systems, and computer applications.
• Strong organizational skills and attention to detail.

Responsibilities

• Assist with check-in/out, scheduling, and pre-registration.
• Obtain demographics and insurance; assist with prior authorizations.
• Coordinate referrals and communicate with clinical staff.
• Maintain patient records and ensure PHI/HIPAA compliance.

Skills

Communication skills

Interpersonal skills

Organizational skills

Adaptability

Customer service

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

EMR systems

Phone systems

Computer applications

Job description

UBMD Obstetrics & Gynecology in Buffalo, NY is seeking a Patient Services Representative (PSR) to handle front-desk duties, check-in/out, scheduling, pre-registration, and insurance verification. The role focuses on delivering a friendly, accurate patient experience in a fast-paced clinic.

Responsibilities include answering phones, obtaining prior authorizations, maintaining patient records, and coordinating referrals.