Front Desk / Patient Check-In Representative

Birmingham Obstetrics Gynecology, P.C.; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Birmingham OB/Gyn is seeking a friendly, professional Front Desk / Patient Check-In Representative to join our team. The role focuses on welcoming patients, verifying demographics and insurance, and ensuring accurate data in the electronic health record, while collecting payments as appropriate.

The ideal candidate will provide excellent customer service in a busy medical office, maintain confidentiality under HIPAA, and support a smooth front-office operation.

Qualifications

• High school diploma or equivalent.
• Previous medical office or healthcare experience preferred.
• Excellent customer service and interpersonal skills.
• Strong attention to detail.
• Comfortable using computers and electronic health record systems.
• Ability to multitask in a busy environment.
• Professional appearance and communication skills.
• Dependable, punctual, and team-oriented.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and verify demographic and insurance information.
• Update patient information accurately in the electronic health record.
• Collect copays, balances, and other patient payments as appropriate.
• Complete necessary registration and consent documentation.
• Assist patients with questions and direct them appropriately.
• Communicate effectively with clinical staff regarding patient arrivals and scheduling concerns.
• Answer and route telephone calls as needed.
• Maintain patient confidentiality and follow HIPAA requirements.
• Help maintain an organized, efficient front-office environment.
• Work in Phreesia to verify patient information is up-to-date and accurate.

Skills

Customer service

Attention to detail

Multitasking

Professional appearance

Dependable and punctual

Team-oriented

Education

High school diploma

Tools

Electronic Health Records (EHR)

Job description

Job Summary

Birmingham OB/Gyn is seeking a friendly, professional, and dependable Front Desk / Patient Check-In Representative to join our team.

The front desk is often a patient's first interaction with our practice, so we are looking for someone who understands that excellent customer service, accuracy, and professionalism matter. The ideal candidate is welcoming and compassionate while also being able to work efficiently in a busy medical office environment.

Primary Responsibilities

• Greet patients warmly and professionally upon arrival
• Check patients in and verify demographic and insurance information
• Update patient information accurately in the electronic health record
• Collect copays, balances, and other patient payments as appropriate
• Complete necessary registration and consent documentation
• Assist patients with questions and direct them appropriately
• Communicate effectively with clinical staff regarding patient arrivals and scheduling concerns
• Answer and route telephone calls as needed
• Maintain patient confidentiality and follow HIPAA requirements
• Help maintain an organized, efficient, and welcoming front-office environment
• Work in Phreesia to verify patient information is up-to-date and accurate

Qualifications

• High school diploma or equivalent required
• Previous medical office or healthcare experience preferred
• Excellent customer service and interpersonal skills
• Strong attention to detail
• Comfortable using computers and electronic health record systems
• Ability to multitask in a busy environment
• Professional appearance and communication skills
• Dependable, punctual, and team-oriented

What We’re Looking For

We are looking for someone who genuinely enjoys helping people. The right person will be positive, calm under pressure, organized, dependable, and comfortable interacting with patients throughout the day. Experience is helpful, but attitude, professionalism, reliability, and a willingness to learn are equally important.