OASIS Audit Support Specialist I

Aristocrat; Las Vegas (NV); On-site; USD 52,000 - 76,000; Full time

Job summary

Aristocrat in Las Vegas, NV is seeking a Product Support Specialist I to support OASIS audit systems, troubleshoot issues, and deliver exceptional customer service in a fast-paced, collaborative environment.

You will interpret T-SQL queries, coordinate across teams, log cases in Salesforce, and aim to achieve OASIS Master Certification within 180 days. The role requires at least 1 year in audit-related work and prefers an Associate degree.

Qualifications

• 1+ years of audit-related experience.
• Strong knowledge of casino slot auditing principles.
• Excellent customer service orientation.
• Preferred experience with T‑SQL and database concepts.
• Strong problem-solving, critical-thinking and analytical abilities.
• Clear and effective written and spoken communication.
• Ability to work both independently and in a team.
• Associate degree or equivalent experience preferred.
• Proficiency in English (reading, writing, speaking).
• Preferred experience in casino operations and NGCB registration.

Responsibilities

• Assist Casino Audit teams with OASIS software modules and audit report issues.
• Read and interpret T-SQL queries related to OASIS auditing.
• Coordinate resources across groups to resolve OASIS issues effectively.
• Adapt to changing circumstances and strategies, providing valuable contributions.
• Apply Salesforce to log problems and track resolution activities.
• Ensure timely completion of customer requests by verifying daily outstanding issues.
• Advance problems according to established procedures.
• Maintain accurate documentation and customer communication records.
• Achieve OASIS Master Certification within 180 days of hire or transfer.
• Perform other duties as assigned by management.
• Maintain confidentiality and attention to detail while multitasking.

Skills

Audit experience

Customer service

Problem solving

Communication

Salesforce

Casino operations knowledge

NGCB registration (preferred)

T-SQL (preferred)

Education

Associate degree or equivalent

Tools

T-SQL

Salesforce

Job description

Aristocrat in Las Vegas, NV is seeking a Product Support Specialist I to support OASIS audit systems, troubleshoot issues, and deliver exceptional customer service in a fast-paced, collaborative environment.

You will interpret T-SQL queries, coordinate across teams, log cases in Salesforce, and aim to achieve OASIS Master Certification within 180 days. The role requires at least 1 year in audit-related work and prefers an Associate degree.