Product Support Specialist I - Casino Audit

Aristocrat; Nevada; On-site; USD 55,000 - 75,000; Full time

Job summary

Aristocrat in Las Vegas, NV is seeking a Product Support Specialist I to assist OASIS system customers with audit-related modules and troubleshooting. You will log issues, interpret T-SQL queries, coordinate across groups, and work toward mastering OASIS Master Certification within 180 days, while delivering excellent service.

The role demands strong communication, confidentiality, and the ability to work independently or as part of a team in a fast-paced casino-tech environment.

Qualifications

• 1+ years of experience in an audit-related field.
• Strong understanding of casino slot auditing principles and processes.
• Excellent problem-solving, critical-thinking, and analytical abilities.
• Clear and effective communication skills, both spoken and written.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Assist Casino Audit teams with OASIS software modules and troubleshooting audit report issues.
• Read and interpret T-SQL queries relevant to OASIS Auditing software.
• Coordinate resources across various groups to resolve OASIS issues effectively.
• Adapt to changing circumstances and strategies, providing valuable contributions.
• Apply Salesforce to log problems and track resolution activities.
• Ensure timely completion of customer requests by verifying daily outstanding issues.
• Advance problems according to established procedures.
• Maintain accurate documentation and customer communication records.
• Achieve OASIS Master Certification within 180 days of hire or transfer.
• Perform other duties as assigned by management.

Skills

Customer service

Audit knowledge

Problem solving

Communication

Teamwork

Self-motivation

Attention to detail

Adaptability

Confidentiality

Education

Associate degree or equivalent

Tools

T-SQL

Job description

At Aristocrat, we believe in bringing happiness to life through the power of play, and our mission is supported by our innovative and ambitious team. As a Product Support Specialist I, you will play a pivotal role in supporting our world-class OASIS system customers. This role is uniquely positioned to impact our organization by ensuring flawless audit application support and delivering outstanding customer service. Join us in Las Vegas, NV, where you will be part of a dynamic, modern environment that values collaboration, excellence, and continuous growth!

What You'll Do

• Assist Casino Audit teams with OASIS software modules and troubleshooting audit report issues.
• Read and interpret T-SQL queries relevant to OASIS Auditing software.
• Coordinate resources across various groups to resolve OASIS issues effectively.
• Adapt to changing circumstances and strategies, providing valuable contributions.
• Apply Salesforce to log problems and track resolution activities.
• Ensure timely completion of customer requests by verifying daily outstanding issues.
• Advance problems according to established procedures.
• Maintain accurate documentation and customer communication records.
• Achieve OASIS Master Certification within 180 days of hire or transfer.
• Perform other duties as assigned by management.

What We're Looking For

• 1+ years of experience in an audit-related field.
• Strong understanding of casino slot auditing principles and processes.
• Proven customer service orientation and ability to handle difficult situations professionally.
• Preferred experience with T-SQL and database concepts.
• Excellent problem-solving, critical-thinking, and analytical abilities.
• Clear and effective communication skills, both spoken and written.
• Ability to work independently and collaboratively within a team.
• An Associate degree or equivalent experience combined with education is preferred.
• Proficiency in English (reading, writing, speaking, understanding).
• Preferred experience in casino operations.
• This role requires registration with the Nevada Gaming Control Board (NGCB) and may require registration in other gaming jurisdictions where Aristocrat operates.
• The position involves working in an office environment, maneuvering around the workspace, and operating a computer and other office equipment.
• You'll need to be self-motivated, adaptable, and capable of managing multiple tasks simultaneously, with a strong attention to detail and confidentiality.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.