OASIS Audit Support Specialist I

Aristocrat; Nevada; Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Aristocrat in Las Vegas, NV is seeking a Product Support Specialist I to assist OASIS system customers with audit-related modules and troubleshooting. You will log issues, interpret T-SQL queries, coordinate across groups, and work toward mastering OASIS Master Certification within 180 days, while delivering excellent service.

The role demands strong communication, confidentiality, and the ability to work independently or as part of a team in a fast-paced casino-tech environment.

Qualifikationen

• 1+ years of experience in an audit-related field.
• Strong understanding of casino slot auditing principles and processes.
• Excellent problem-solving, critical-thinking, and analytical abilities.
• Clear and effective communication skills, both spoken and written.
• Ability to work independently and collaboratively within a team.

Aufgaben

• Assist Casino Audit teams with OASIS software modules and troubleshooting audit report issues.
• Read and interpret T-SQL queries relevant to OASIS Auditing software.
• Coordinate resources across various groups to resolve OASIS issues effectively.
• Adapt to changing circumstances and strategies, providing valuable contributions.
• Apply Salesforce to log problems and track resolution activities.
• Ensure timely completion of customer requests by verifying daily outstanding issues.
• Advance problems according to established procedures.
• Maintain accurate documentation and customer communication records.
• Achieve OASIS Master Certification within 180 days of hire or transfer.
• Perform other duties as assigned by management.

Kenntnisse

Customer service

Audit knowledge

Problem solving

Communication

Teamwork

Self-motivation

Attention to detail

Adaptability

Confidentiality

Ausbildung

Associate degree or equivalent

Tools

T-SQL

Jobbeschreibung

Aristocrat in Las Vegas, NV is seeking a Product Support Specialist I to assist OASIS system customers with audit-related modules and troubleshooting. You will log issues, interpret T-SQL queries, coordinate across groups, and work toward mastering OASIS Master Certification within 180 days, while delivering excellent service.

The role demands strong communication, confidentiality, and the ability to work independently or as part of a team in a fast-paced casino-tech environment.