Product Support Specialist I - Casino Audit

Aristocrat; Las Vegas (NV); On-site; USD 52,000 - 76,000; Full time

Job summary

Aristocrat in Las Vegas, NV is seeking a Product Support Specialist I to support OASIS audit systems, troubleshoot issues, and deliver exceptional customer service in a fast-paced, collaborative environment.

You will interpret T-SQL queries, coordinate across teams, log cases in Salesforce, and aim to achieve OASIS Master Certification within 180 days. The role requires at least 1 year in audit-related work and prefers an Associate degree.

Qualifications

• 1+ years of audit-related experience.
• Strong knowledge of casino slot auditing principles.
• Excellent customer service orientation.
• Preferred experience with T‑SQL and database concepts.
• Strong problem-solving, critical-thinking and analytical abilities.
• Clear and effective written and spoken communication.
• Ability to work both independently and in a team.
• Associate degree or equivalent experience preferred.
• Proficiency in English (reading, writing, speaking).
• Preferred experience in casino operations and NGCB registration.

Responsibilities

• Assist Casino Audit teams with OASIS software modules and audit report issues.
• Read and interpret T-SQL queries related to OASIS auditing.
• Coordinate resources across groups to resolve OASIS issues effectively.
• Adapt to changing circumstances and strategies, providing valuable contributions.
• Apply Salesforce to log problems and track resolution activities.
• Ensure timely completion of customer requests by verifying daily outstanding issues.
• Advance problems according to established procedures.
• Maintain accurate documentation and customer communication records.
• Achieve OASIS Master Certification within 180 days of hire or transfer.
• Perform other duties as assigned by management.
• Maintain confidentiality and attention to detail while multitasking.

Skills

Audit experience

Customer service

Problem solving

Communication

Salesforce

Casino operations knowledge

NGCB registration (preferred)

T-SQL (preferred)

Education

Associate degree or equivalent

Tools

T-SQL

Salesforce

Job description

At Aristocrat, we believe in bringing happiness to life through the power of play, and our mission is supported by our innovative and ambitious team. As a Product Support Specialist I, you will play a pivotal role in supporting our world-class OASIS system customers. This role is uniquely positioned to impact our organization by ensuring flawless audit application support and delivering outstanding customer service. Join us in Las Vegas, NV, where you will be part of a dynamic, modern environment that values collaboration, excellence, and continuous growth!

What You’ll Do

• Assist Casino Audit teams with OASIS software modules and troubleshooting audit report issues.
• Read and interpret T‑SQL queries relevant to OASIS Auditing software.
• Coordinate resources across various groups to resolve OASIS issues effectively.
• Adapt to changing circumstances and strategies, providing valuable contributions.
• Apply Salesforce to log problems and track resolution activities.
• Ensure timely completion of customer requests by verifying daily outstanding issues.
• Advance problems according to established procedures.
• Maintain accurate documentation and customer communication records.
• Achieve OASIS Master Certification within 180 days of hire or transfer.
• Perform other duties as assigned by management.
• 1+ years of experience in an audit-related field.
• Strong understanding of casino slot auditing principles and processes.
• Proven customer service orientation and ability to handle difficult situations professionally.
• Preferred experience with T‑SQL and database concepts.
• Excellent problem-solving, critical-thinking, and analytical abilities.
• Clear and effective communication skills, both spoken and written.
• Ability to work independently and collaboratively within a team.
• An Associate degree or equivalent experience combined with education is preferred.
• Proficiency in English (reading, writing, speaking, understanding).
• Preferred experience in casino operations.
• This role requires registration with the Nevada Gaming Control Board (NGCB) and may require registration in other gaming jurisdictions where Aristocrat operates.
• The position involves working in an office environment, maneuvering around the workspace, and operating a computer and other office equipment.
• You’ll need to be self‑motivated, adaptable, and capable of managing multiple tasks simultaneously, with a strong attention to detail and confidentiality.

What We’re Looking For

This job description may have been reviewed and enhanced using AI‑assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay‑for‑performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.