Casino Tech Support Specialist - OASIS Master in 180 Days

Aristocrat Leisure; Las Vegas (NV); On-site; USD 52,000 - 64,000; Full time

Job summary

Aristocrat Technologies is seeking a Product Support Specialist I to deliver technical assistance for OASIS software across casino clients. The role requires quick problem solving, strong customer service, and the ability to work with a growing team that supports 300+ OASIS customers.

You will diagnose issues, train customers, and maintain SLA adherence in a dynamic, fast-paced environment. Responsibilities include handling calls, monitoring case queues, contributing to front-end

Qualifications

• Minimum of 1 year supporting and troubleshooting hardware and software.
• Minimum of 1 year experience in a customer support environment.
• Must be able to read, write, speak and understand English.
• Casino experience a plus.

Responsibilities

• Answer calls routed to the phone queue.
• Frequently monitor the case tracking system for new cases.
• Ensure accurate and efficient first call resolution or raise issues as needed.
• Provide customer training on Aristocrat software.

Skills

Customer support

Calm under pressure

Problem solving

English proficient

Education

Associate degree or equivalent experience

Tools

T-SQL

Job description

Aristocrat Technologies is seeking a Product Support Specialist I to deliver technical assistance for OASIS software across casino clients. The role requires quick problem solving, strong customer service, and the ability to work with a growing team that supports 300+ OASIS customers.

You will diagnose issues, train customers, and maintain SLA adherence in a dynamic, fast-paced environment. Responsibilities include handling calls, monitoring case queues, contributing to front-end