O2C Transformation Lead — Deliver/Customer Service

Johnson & Johnson Co.; Oregon; Hybrid; USD 102,000 - 177,000; Full time

Benefits offered by this job

Pension plan

401(k) saving plan

Paid time off (vacation, holidays)

Parental Leave

Job summary

Johnson & Johnson is seeking a Deliver/Customer Service Workstream Leader for the MedTech Dynamo Deployment within the Transcend program. This role ensures the pre‑defined OTC template supports North America business processes across the DC network.

You will partner with cross‑functional teams to validate template decisions, drive readiness, and ensure scalable, adoption‑ready solutions for end users. The incumbent will manage a team of process leads and SMEs, guiding process alignment, testing,

Qualifications

• Minimum four (4) years of business‑related experience in Supply Chain or Order to Cash processes.
• Bachelor's degree required.
• Subject‑matter expertise in Deliver/Customer Service and Order‑to‑Cash within SAP environment.
• Ability to drive timely decisions and execute against defined plans.

Responsibilities

• Lead participation in solution confirmation workshops with alignment to order management.
• Serve as Deliver business representative, guiding global/local process requirements.
• Drive change impact assessment and readiness planning across the O2C deployment.
• Represent Deliver in system demos and design, provide structured feedback.
• Oversee Deliver data readiness, including data cleansing, validation and deployment readiness.
• Define and govern Deliver/Customer Service test scenarios for end‑to‑end OTC validation.
• Lead validation activities for Deliver workstream through testing and simulations.
• Assess solutions impacting KPIs, service levels, and customer experience.
• Ensure SOPs, work instructions and adoption activities are completed before deployments.
• Provide leadership support for cutover planning, training, and post‑go‑live stabilization.

Skills

Deliver/Customer Service

Order‑to‑Cash

SAP

Data analysis

Change management

Stakeholder alignment

Process improvement

Team leadership

Education

Bachelor's degree

Tools

SAP modules

Job description

Johnson & Johnson is seeking a Deliver/Customer Service Workstream Leader for the MedTech Dynamo Deployment within the Transcend program. This role ensures the pre‑defined OTC template supports North America business processes across the DC network.

You will partner with cross‑functional teams to validate template decisions, drive readiness, and ensure scalable, adoption‑ready solutions for end users. The incumbent will manage a team of process leads and SMEs, guiding process alignment, testing,