O2C & Order Management Lead — Outsourced Ops

Galderma Laboratories, LP; Ohio; On-site; USD 71,000 - 89,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with employer match

Paid time off

Job summary

Galderma Laboratories, LP seeks an Order Management Customer Operations Lead – O2C in an outsourced model to own end-to-end order management and ensure service delivery excellence across partners. You will collaborate with Customer Success, Supply Chain, Sales, Finance and Logistics to optimize order fulfillment, cost-to-serve, and customer experience while driving governance and continuous improvement.

The role emphasizes data analytics, automation, and transformation to build a scalable,

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Finance, or related field.
• Strong analytical, problem-solving, and data-driven decision-making skills.
• Experience driving process improvement, operational excellence, automation, or transformation initiatives.

Responsibilities

• Oversee outsourced Order Management and Customer Operations activities, ensuring alignment with business objectives and performance goals.
• Own and optimize end-to-end order management processes to ensure accurate order fulfillment, invoicing, returns management, and service delivery.
• Drive continuous improvement initiatives leveraging Lean, Six Sigma, analytics, automation, and digital enablement to optimize O2C operations.
• Ensure compliance with regulatory requirements, internal controls, quality standards, and operational policies across internal and outsourced operations.
• Provide oversight of customer master data, ERP, EDI, and system integrations to ensure data integrity and operational effectiveness.

Skills

Analytical thinking

Problem-solving

Communication

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in Business, Supply Chain, Operations, Finance, or related field

Lean Six Sigma Green Belt, Black Belt or equivalent

APICS/ASCM CPIM/CSCP/CLTD

PMP or project management certification

Tools

ERP systems (Oracle, SAP)

Microsoft Office

Job description

Galderma Laboratories, LP seeks an Order Management Customer Operations Lead – O2C in an outsourced model to own end-to-end order management and ensure service delivery excellence across partners. You will collaborate with Customer Success, Supply Chain, Sales, Finance and Logistics to optimize order fulfillment, cost-to-serve, and customer experience while driving governance and continuous improvement.

The role emphasizes data analytics, automation, and transformation to build a scalable,