NYC Mailroom Operations Manager

Dow Jones; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Dow Jones is seeking a Mailroom Manager to join our NYC-based team. The role requires coming into the office 5 days a week and overseeing NY/NJ mailroom operations, handling inbound/outbound mail, couriers, and the full mail lifecycle.

You will manage budget, maintain mailroom software, and ensure timely, accurate service for internal clients. Ideal candidates have 5+ years in a mailroom, proficiency with Excel and office equipment, and a strong customer-service orientation.

Qualifications

• 5+ years of mailroom experience.
• Proficient with mailroom equipment and shipping procedures.
• Strong computer skills including Microsoft Excel.

Responsibilities

• Oversee and provide remote support for NY and NJ mailroom operations.
• Manage all incoming, outgoing, and interoffice mail, packages, and courier correspondence.
• Coordinate the full mail lifecycle: handling, sorting, routing, logging, and delivery.
• Perform administrative tasks including copying, faxing, scanning, and tracking shipments.
• Maintain mailroom software and systems, including Send Suite and SAP invoice processing.
• Manage copy-supply inventory and ensure the supply area remains organized and stocked.
• Partner with Swiss Post to address staffing requirements and performance management.
• Build, monitor, and manage the annual budget for mailroom operations.
• Maintain accurate system records, including weekly employee list updates.
• Ensure customer satisfaction through proactive problem-solving and service.

Skills

Customer service

Microsoft Excel

Mailroom operations

Education

High school diploma or equivalent

Tools

Send Suite

SAP

Job description

Dow Jones is seeking a Mailroom Manager to join our NYC-based team. The role requires coming into the office 5 days a week and overseeing NY/NJ mailroom operations, handling inbound/outbound mail, couriers, and the full mail lifecycle.

You will manage budget, maintain mailroom software, and ensure timely, accurate service for internal clients. Ideal candidates have 5+ years in a mailroom, proficiency with Excel and office equipment, and a strong customer-service orientation.