NY Mailroom Manager

Dow Jones; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Dow Jones is seeking a Mailroom Manager to join our NYC-based team. The role requires coming into the office 5 days a week and overseeing NY/NJ mailroom operations, handling inbound/outbound mail, couriers, and the full mail lifecycle.

You will manage budget, maintain mailroom software, and ensure timely, accurate service for internal clients. Ideal candidates have 5+ years in a mailroom, proficiency with Excel and office equipment, and a strong customer-service orientation.

Qualifications

• 5+ years of mailroom experience.
• Proficient with mailroom equipment and shipping procedures.
• Strong computer skills including Microsoft Excel.

Responsibilities

• Oversee and provide remote support for NY and NJ mailroom operations.
• Manage all incoming, outgoing, and interoffice mail, packages, and courier correspondence.
• Coordinate the full mail lifecycle: handling, sorting, routing, logging, and delivery.
• Perform administrative tasks including copying, faxing, scanning, and tracking shipments.
• Maintain mailroom software and systems, including Send Suite and SAP invoice processing.
• Manage copy-supply inventory and ensure the supply area remains organized and stocked.
• Partner with Swiss Post to address staffing requirements and performance management.
• Build, monitor, and manage the annual budget for mailroom operations.
• Maintain accurate system records, including weekly employee list updates.
• Ensure customer satisfaction through proactive problem-solving and service.

Skills

Customer service

Microsoft Excel

Mailroom operations

Education

High school diploma or equivalent

Tools

Send Suite

SAP

Job description

About The Team

The People team at Dow Jones is dedicated to attracting, developing, and retaining world-class talent that drives our mission forward. As strategic partners, we provide comprehensive support across the entire employee lifecycle. Our team includes Talent Acquisition, Talent Management, People Business Partners, Compensation, HR Operations, Workplace, and Security—all working together to create an exceptional employee experience. We champion a culture of inclusion, innovation, and excellence, ensuring our people have the resources, support, and opportunities they need to thrive and do their best work.

About The Team

The People team at Dow Jones is dedicated to attracting, developing, and retaining world-class talent that drives our mission forward. As strategic partners, we provide comprehensive support across the entire employee lifecycle. Our team includes Talent Acquisition, Talent Management, People Business Partners, Compensation, HR Operations, Workplace, and Security—all working together to create an exceptional employee experience. We champion a culture of inclusion, innovation, and excellence, ensuring our people have the resources, support, and opportunities they need to thrive and do their best work.

About The Role

We are looking for a Mailroom Manager to join our team! This role will sit in NYC and report to the Sr. Director of Facilities. You would be required to come into the office 5 days a week.

You Will

• Oversee and provide remote support for NY and NJ mailroom operations.
• Manage all incoming, outgoing, and interoffice mail, packages, and courier correspondence.
• Coordinate the full mail lifecycle: handling, sorting, routing, logging, and delivery.
• Perform administrative tasks including copying, faxing, scanning, and tracking shipments.
• Maintain mailroom software and systems, including Send Suite and SAP invoice processing.
• Manage copy-supply inventory and ensure the supply area remains organized and stocked.
• Partner with Swiss Post to address staffing requirements and performance management.
• Build, monitor, and manage the annual budget for mailroom operations.
• Maintain accurate system records, including weekly employee list updates.
• Ensure customer satisfaction through proactive problem-solving and service.

You Have

• 5+ years of experience in a mailroom environment.
• Experience working with mailroom and office equipment, including scanning, faxing, stamping, shipping, tracking, and photocopying.
• Computer proficiency and knowledge of Microsoft Excel.
• High school diploma or equivalent.
• Excellent customer service skills.
• Some knowledge of metering, weighing, logging, and other shipping procedures preferred.
• Ability to regularly lift and carry up to 20 lbs. and push a mail cart weighing more than 70 lbs.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

Business Area: Dow Jones - People - Workplace

Job Category: Administration, Facilities & Secretarial

Union Status

Non-Union role

Base Pay Range: $60,000 - $70,000

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally.

It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).