IT Field Technician II

The Proactive Technology Group; New York (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Vision insurance

Dental insurance

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Job summary

A technology services company is seeking a technically skilled and dependable Field Technician based in Midtown Manhattan. You will provide onsite and remote support for various clients across Manhattan, Queens, and Brooklyn, requiring approximately 50% travel. The role includes troubleshooting, user assistance, network support, and hands-on technical work, all while maintaining a high level of customer service. Preferred candidates will have 2+ years of experience and knowledge in Microsoft technologies, networking, and IT support.

Qualifications

• 2+ years of experience in a managed services, field support, or IT support role.
• Experience troubleshooting workstations and network connectivity issues.
• Familiarity with Azure and Entra ID environments.

Responsibilities

• Provide Level 1/2 support for onsite and remote client environments.
• Travel to client sites for technical support and installations.
• Document work performed and technical findings in IT Glue.

Skills

Troubleshooting skills

Communication skills

Customer service

Detail-oriented

Independent work

Tools

Microsoft 365

Windows 10/11

Network infrastructure

IT documentation platforms

Halo PSA

Ninja RMM

Job description

We’re looking for a technically skilled, dependable, and service-oriented Field Technician to join our team. This role is primarily based out of our Midtown Manhattan office and supports a wide range of client environments across Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office on Long Island.

This position is ideal for someone who enjoys a mix of onsite support, hands-on troubleshooting, end-user assistance, and field-based technical work. The technician will spend approximately 50% of their time at client sites, providing in-person support, resolving technical issues, completing onsite tasks, and assisting with implementations and infrastructure changes.

What You'll Do

• Provide onsite and remote Level 1/2 support for client environments
• Troubleshoot and resolve issues related to:
  • Workstations and laptops
  • Microsoft 365 and user account issues
  • Printers and peripheral devices
  • Basic server and line-of-business application issues
  • Network connectivity, wireless access, and firewall-related concerns
• Travel to client sites to perform technical support, remediation, deployment, and installation work
• Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves
• Support onsite project tasks such as:
  • Network equipment installations and replacements
  • Firewall and switch swaps
  • Wireless deployments
  • Endpoint deployments and refreshes
  • Basic server and infrastructure upgrades
• Escalate complex issues appropriately to senior engineers or project resources
• Clearly communicate progress, blockers, and technical findings to internal teams and client contacts
• Document work performed, technical findings, and client environment details in IT Glue
• Use Halo PSA for ticket management, time entry, and work tracking
• Use Ninja RMM for remote access, monitoring, and endpoint support
• Maintain professionalism and strong customer service while representing the company onsite
• Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows

You’re a Good Fit If You:

• Have strong troubleshooting skills and are comfortable working independently in the field
• Communicate clearly with both end users and internal technical teams
• Are organized, reliable, and detail-oriented
• Are comfortable balancing reactive support work with scheduled onsite tasks
• Enjoy working directly with clients and providing a high level of service
• Can adapt to different client environments and technologies quickly
• Understand when to resolve issues independently and when to elevate

Preferred Experience

• 2+ years of experience in a managed services, field support, or IT support role
• Experience supporting:
  • Microsoft 365
  • Windows 10/11
  • Windows Server
  • Basic Azure and Entra ID environments
  • Network infrastructure including switches, firewalls, and wireless
• Familiarity with technologies such as:
  • SonicWall
  • Meraki
  • UniFi
  • Ruckus
• Experience with IT documentation platforms and PSA/ticketing systems preferred
• Valid driver’s license and ability to travel to client locations as needed

Position Details

• Job Type: Full-time
• Location: Based onsite in our Midtown Manhattan office
• Travel: Approximately 50% travel to client sites in Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office
• Schedule: Monday through Friday, 8-hour shifts, with occasional after-hours work as needed

Ideal Background

• Strong foundational knowledge of Microsoft and networking technologies
• Interest in long-term technical growth
• Strong documentation and communication skills

Certifications that help you stand out

• Microsoft (AZ-104, AZ-800, MD-102, SC-300)
• Cisco CCNA or equivalent
• SonicWall SNSP or Fortinet NSE 5
• VMware VCP
• Google Workspace Administrator

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance