Nursing Unit Concierge & Administrative Support

Nicklaushealth; Sunset Corners (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Nicklaushealth is seeking a Clerical/Administrative staff member for the 6 Surgical Tower unit. You will greet patients and families, handle general receptionist duties, and support nursing leadership with clerical tasks while ensuring excellent customer service and adherence to the Patients' Bill of Rights.

You'll answer calls, provide administrative support to clinical teams, maintain records, manage supplies, and assist with room orientations and guest experiences.

Qualifications

• Minimum 1-3 years of clerical or customer service experience.
• High school education or equivalent is preferred.
• Spanish language ability is preferred.

Responsibilities

• Greet and welcome patients and families, provide administrative support to clinical teams.
• Answer calls promptly, transfer calls, and resolve issues.
• Maintain nursing station organization and supply inventories.
• Manage non-electronic patient records for code blue and trauma documentation.
• Ensure mobile computers are charged and functioning nightly.
• Assist with guest orientation to patient care area and rooms.

Skills

Clerical experience

Customer service

Multitasking

Time management

Verbal & written communication

Computer literacy

Education

High school education or equivalent

Unit Secretarial course or medical terminology course preferred

Tools

Printers

Job description

Nicklaushealth is seeking a Clerical/Administrative staff member for the 6 Surgical Tower unit. You will greet patients and families, handle general receptionist duties, and support nursing leadership with clerical tasks while ensuring excellent customer service and adherence to the Patients' Bill of Rights.

You'll answer calls, provide administrative support to clinical teams, maintain records, manage supplies, and assist with room orientations and guest experiences.