NICU Guest Services & Administrative Coordinator

Nicklaushealth; Miami (FL); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Nicklaushealth is seeking a Clerical/Administrative professional to welcome patients and families on the Neonatal ICU unit and perform general receptionist and clerical duties. You will support nursing leaders, assist patients, and uphold the Patients' Bill of Rights under RN supervision.

Responsibilities include answering calls, greeting guests, maintaining the nursing station, organizing records, ordering supplies, and scanning consents.

Qualifications

• 1-3 years of clerical or customer service experience.
• High school education or equivalent preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer calls, transfer calls, and obtain information to resolve issues.
• Greet patients, families, and visitors; provide administrative support to clinical teams.
• Distribute Welcome Pack and orient guests to patient care area.
• Maintain orderly nursing station and supply inventory.
• Maintain non-electronic patient records for code blue/trauma.
• Scan consents and manage consult calls.
• Ensure mobile computers are charged nightly.

Skills

Customer service

Verbal communication

Written communication

Time management

Computer literacy

Education

High school diploma or equivalent

Unit Secretarial course or medical terminology (preferred)

Healthcare experience (preferred)

Tools

Printers

Job description

Nicklaushealth is seeking a Clerical/Administrative professional to welcome patients and families on the Neonatal ICU unit and perform general receptionist and clerical duties. You will support nursing leaders, assist patients, and uphold the Patients' Bill of Rights under RN supervision.

Responsibilities include answering calls, greeting guests, maintaining the nursing station, organizing records, ordering supplies, and scanning consents.