Unit Coordinator - 6 Tower (Part Time, Days)

Nicklaushealth; Sunset Corners (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Nicklaushealth is seeking a Clerical/Administrative staff member for the 6 Surgical Tower unit. You will greet patients and families, handle general receptionist duties, and support nursing leadership with clerical tasks while ensuring excellent customer service and adherence to the Patients' Bill of Rights.

You'll answer calls, provide administrative support to clinical teams, maintain records, manage supplies, and assist with room orientations and guest experiences.

Qualifications

• Minimum 1-3 years of clerical or customer service experience.
• High school education or equivalent is preferred.
• Spanish language ability is preferred.

Responsibilities

• Greet and welcome patients and families, provide administrative support to clinical teams.
• Answer calls promptly, transfer calls, and resolve issues.
• Maintain nursing station organization and supply inventories.
• Manage non-electronic patient records for code blue and trauma documentation.
• Ensure mobile computers are charged and functioning nightly.
• Assist with guest orientation to patient care area and rooms.

Skills

Clerical experience

Customer service

Multitasking

Time management

Verbal & written communication

Computer literacy

Education

High school education or equivalent

Unit Secretarial course or medical terminology course preferred

Tools

Printers

Job description

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders and staff. Assist patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights.

Job Specific Duties

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
• Greets and welcomes patients, families, parents, and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
• Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area and their room.
• Identifies and assesses guests’ needs when appropriate.
• Maintains the nursing station organized.
• Maintains an appropriate inventory and orders supplies when needed.
• Maintains non-electronic patient medical records for code blue and trauma documentation.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Responsible for ensuring all mobile computers are charged and functioning every night.
• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.

Minimum Job Requirements

• 1-3 years of clerical or customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous experience as a Secretary or Administrative Assistant preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.
• Computer literate and knowledge of printers.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Ability to learn appropriate software applications.
• Works effectively in a collaborative environment.

Job:

Clerical/Administrative

Department:

6 SURGICAL TOWER-2100-610002

Job Status:

Professional