Patient Experience Coordinator - Nursing Unit

Nicklaus Children's Health System; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Nicklaus Children's Health System in Miami is seeking a Clerical/Administrative professional to welcome patients and families, perform general receptionist duties, and provide clerical support in a Nursing unit. You will assist patients, support nursing leaders, and uphold the Patients' Bill of Rights.

The role requires 1-3 years of clerical or customer service experience and a strong focus on service. Proficiency with basic computer tasks and effective communication are essential for success.

Qualifications

• 1-3 years of clerical or customer service experience.
• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous experience as a Secretary or Administrative Assistant preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.
• Computer literate and knowledge of printers.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Ability to learn appropriate software applications.
• Works effectively in a collaborative environment.

Responsibilities

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
• Greets and welcomes patients, families, parents, and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
• Makes sure every guest experience is positive and lasting. Provides the guest with a "Welcome Packet" and assists the clinical team to support the guests to become oriented to their patient care area and their room.
• Identifies and assesses guests' needs when appropriate.
• Maintains the nursing station organized.
• Maintains an appropriate inventory and orders supplies when needed.
• Maintains non-electronic patient medical records for code blue and trauma documentation.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Responsible for ensuring all mobile computers are charged and functioning every night.
• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.

Skills

Clerical experience

Customer service

Multitasking

Verbal and written communication

Spanish language (preferred)

Time management

Problem solving

Software navigation

Education

High school education or equivalent

Tools

Printers

Job description

Nicklaus Children's Health System in Miami is seeking a Clerical/Administrative professional to welcome patients and families, perform general receptionist duties, and provide clerical support in a Nursing unit. You will assist patients, support nursing leaders, and uphold the Patients' Bill of Rights.

The role requires 1-3 years of clerical or customer service experience and a strong focus on service. Proficiency with basic computer tasks and effective communication are essential for success.