Unit Coordinator- NICU (Full Time, Days)

Nicklaushealth; Sunset Corners (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Nicklaushealth is seeking a Clerical/Administrative staff member for a Neonatal ICU unit in the United States. The role involves welcoming patients and families, handling conference calls, and providing frontline administrative support to nursing staff.

Strong customer service and organization are essential, with bilingual Spanish preferred. Responsibilities include maintaining the nursing station, managing supplies, digitizing non-electronic records, and ensuring accurate patient placement

Qualifications

• Excellent customer service and communication skills.
• Ability to manage multiple priorities and deadlines.
• Comfort with computer systems and standard office equipment.

Responsibilities

• Welcomes patients and families and performs general clerical duties.
• Answers calls, greets guests, provides administrative support to clinical teams.
• Maintains nursing station and inventory; scans consents and documents.
• Supports RN Charge Nurse and clinical coordinator with tasks.
• Ensures patient records and placement data are accurate in electronic systems.

Skills

Customer service

Time management

Verbal communication

Written communication

Multitasking

Problem solving

Conflict resolution

Collaboration

Education

High school diploma

Job description

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders and staff. Assist patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights.

Job Specific Duties

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
• Greets and welcomes patients, families, parents, and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
• Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area and their room.
• Identifies and assesses guests’ needs when appropriate.
• Maintains the nursing station organized.
• Maintains an appropriate inventory and orders supplies when needed.
• Maintains non-electronic patient medical records for code blue and trauma documentation.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Responsible for ensuring all mobile computers are charged and functioning every night.
• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.

Minimum Job Requirements

• 1-3 years of clerical or customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous experience as a Secretary or Administrative Assistant preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.
• Computer literate and knowledge of printers.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Ability to learn appropriate software applications.
• Works effectively in a collaborative environment.

Job:

Clerical/Administrative

Department:

NEONATAL ICU-2100-620010

Job Status:

Professional