Nurse Concierge

MQS Health; Exton (PA); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

Tuition reimbursement

Employee referral bonus

Health, vision, and dental benefits

401(k) with match

Employee engagement and culture team

Job summary

Exton Post Acute is seeking a Nurse Concierge to provide compassionate support to residents and families, collaborating with nursing, clinical and administrative teams to ensure questions and concerns are addressed with professionalism and warmth.

This full-time role offers an all-inclusive hourly rate of $45–$50. You will document interactions, protect resident privacy under HIPAA, and help residents navigate care and services while upholding our core values of Passion, Respect and Excellence.

Qualifications

• Active nursing license in the state required (LPN or RN).
• Strong customer service orientation with a resident-centered approach.
• Excellent verbal and written communication with residents, families, and team members.
• Ability to build trust, rapport, and address questions and service needs.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a welcoming point of contact for residents and families, providing support and guidance.
• Build relationships with residents and families through regular rounds and timely follow-up.
• Help residents and families navigate questions about care, services, routines, and facility experiences.
• Collaborate with nursing, clinical, administrative, and interdisciplinary teams to address needs and resolve concerns.
• Identify concerns needing escalation and communicate with the appropriate care team member.
• Support admissions and transitions, helping residents feel informed and comfortable.
• Follow up on questions and requests to ensure clear communication and resolution.
• Identify opportunities to enhance resident satisfaction and service delivery.
• Maintain accurate communication and documentation per facility policies and HIPAA.

Skills

Nursing license

Customer service

Communication

Teamwork

Multitasking

Job description

Join our team at Exton Post Acute as a Nurse Concierge

Proudly supported by Marquis Health Consulting Services

Full-time opportunity available

$45-$50 an hour (all-inclusive)

At Exton Post Acute, we believe every interaction is an opportunity to provide comfort, connection, and exceptional care. Guided by our core values of Passion, Respect, and Excellence, the Nurse Concierge serves as a dedicated resource for residents and families, helping to ensure their needs, questions, and concerns are addressed with compassion and professionalism.

Responsibilities for Nurse Concierge:

• Serve as a welcoming and accessible point of contact for residents and families, providing support, information, and guidance throughout the resident experience.
• Build positive relationships with residents and families through regular rounding, proactive communication, and attentive follow-up.
• Help residents and families navigate questions or concerns about care, services, routines, and the overall facility experience.
• Collaborate closely with nursing, clinical, administrative, and interdisciplinary team members to communicate resident and family needs and support timely resolution of concerns.
• Use nursing knowledge and sound clinical judgment to identify concerns requiring additional assessment or intervention and promptly communicate them to the appropriate clinical team member.
• Support new residents and families during admission and transition into the facility, helping them feel informed, comfortable, and welcomed.
• Follow up on resident and family questions, requests, and concerns to promote clear communication and ensure appropriate resolution.
• Identify opportunities to enhance resident satisfaction, service delivery, and the overall resident and family experience.
• Maintain accurate and appropriate communication and documentation in accordance with facility policies and applicable requirements.
• Protect resident privacy and confidentiality while maintaining professional boundaries and adhering to HIPAA requirements.
• Maintain a calm, compassionate, and professional presence while managing multiple priorities in a fast-paced healthcare environment.
• Serve as an ambassador for the facility, consistently demonstrating a commitment to exceptional care, service, and hospitality.

Qualifications for Nurse Concierge:

• Current and active nursing license in the state as an LPN or RN required.
• Strong customer service orientation with a professional presence, positive attitude, and resident-centered approach.
• Excellent verbal and written communication skills with the ability to communicate clearly and compassionately with residents, families, and team members.
• Ability to build trust and rapport while effectively addressing questions, concerns, and service needs.
• Strong clinical judgment with the ability to recognize concerns that require escalation to the appropriate member of the care team.
• Experience managing multiple priorities and demands simultaneously in a fast-paced environment.
• Ability to collaborate effectively with nursing, interdisciplinary, administrative, and support teams.
• Strong initiative, organization, follow-through, and problem-solving skills.
• Commitment to delivering an exceptional resident and family experience while maintaining resident dignity, privacy, and confidentiality.

Our Core Values in Action

Passion

Building meaningful connections with residents and families through compassionate care, attentive service, and a genuine commitment to their experience.

Respect

Listening to residents and families, treating every individual with dignity, and communicating with empathy, courtesy, and professionalism.

Excellence

Combining clinical knowledge with exceptional service to anticipate needs, address concerns, and help deliver an outstanding resident and family experience.

Benefits for Nurse Concierge:

• Tuition reimbursement
• Employee referral bonus
• Health, vision, and dental benefits
• 401(k) with match
• Employee engagement and culture committee
• Company-sponsored life insurance
• Employee assistance program (EAP) resources

Join our team at Exton Post Acute and Healthcare Center, a 120-bed Sub-Acute, and Long-Term Care facility where compassion and quality care are at the heart of everything we do. Our facility is thoughtfully designed with beautiful common spaces, creating a welcoming, home-like environment not only for our residents but also for our staff. We believe in fostering a positive and supportive workplace where employees feel valued, respected, and empowered to make a difference.

Here, you'll be part of a collaborative and dedicated team that prioritizes professional growth, work-life balance, and a culture of appreciation. If you're passionate about providing exceptional care in a warm, inclusive setting, we would love for you to grow your career with us.

The facility provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any kind. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants are encouraged to apply.