Nurse Concierge: Resident Experience Lead

MQS Health; Exton (PA); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

Tuition reimbursement

Employee referral bonus

Health, vision, and dental benefits

401(k) with match

Employee engagement and culture team

Job summary

Exton Post Acute is seeking a Nurse Concierge to provide compassionate support to residents and families, collaborating with nursing, clinical and administrative teams to ensure questions and concerns are addressed with professionalism and warmth.

This full-time role offers an all-inclusive hourly rate of $45–$50. You will document interactions, protect resident privacy under HIPAA, and help residents navigate care and services while upholding our core values of Passion, Respect and Excellence.

Qualifications

• Active nursing license in the state required (LPN or RN).
• Strong customer service orientation with a resident-centered approach.
• Excellent verbal and written communication with residents, families, and team members.
• Ability to build trust, rapport, and address questions and service needs.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a welcoming point of contact for residents and families, providing support and guidance.
• Build relationships with residents and families through regular rounds and timely follow-up.
• Help residents and families navigate questions about care, services, routines, and facility experiences.
• Collaborate with nursing, clinical, administrative, and interdisciplinary teams to address needs and resolve concerns.
• Identify concerns needing escalation and communicate with the appropriate care team member.
• Support admissions and transitions, helping residents feel informed and comfortable.
• Follow up on questions and requests to ensure clear communication and resolution.
• Identify opportunities to enhance resident satisfaction and service delivery.
• Maintain accurate communication and documentation per facility policies and HIPAA.

Skills

Nursing license

Customer service

Communication

Teamwork

Multitasking

Job description

Exton Post Acute is seeking a Nurse Concierge to provide compassionate support to residents and families, collaborating with nursing, clinical and administrative teams to ensure questions and concerns are addressed with professionalism and warmth.

This full-time role offers an all-inclusive hourly rate of $45–$50. You will document interactions, protect resident privacy under HIPAA, and help residents navigate care and services while upholding our core values of Passion, Respect and Excellence.