NSU00161 - Academic Success Coach

Commonwealth of VA Careers; Norfolk (VA); On-site; USD 50,000 - 60,000; Full time

Job summary

Norfolk State University, located in Norfolk, VA, seeks an Academic Success Coach to support Pell-eligible students transitioning from community colleges to NSU. The role blends academic advising, success coaching, and transfer pathway coordination to ensure persistence toward graduation.

The grant-funded position emphasizes proactive, holistic advising that reduces barriers, promotes timely graduation, and advances NSU’s commitment to access, retention, and completion through coordinated

Qualifications

• Bachelor's degree required; master's preferred.
• Experience in academic advising, success coaching, or transfer support.
• Knowledge of transfer pathways and academic planning.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to use data and advising technology to track student progress.

Responsibilities

• Provide comprehensive support to Pell-eligible students transitioning from community colleges to NSU.
• Blend academic advising with success coaching and transfer pathway coordination.
• Deliver intrusive advising and help students navigate degree requirements.
• Promote equitable student outcomes and timely graduation.

Skills

Interpersonal skills

Effective communication

Diversity & inclusion

Data tracking

FERPA knowledge

Independent work

Education

Bachelor's degree

Master's degree preferred

Job description

Title: NSU00161 - Academic Success Coach

State Role Title: Education Coordinator I

Hiring Range: $50,000 - $60,000

Pay Band: 4

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: WWW.NSU.EDU

Recruitment Type: General Public - G

Job Description Summary

This is a GRANT funded position

The Student Success & Transfer Coach provides comprehensive support to Pell-eligible students transitioning from community colleges to Norfolk State University and throughout their enrollment. This role blends academic advising, success coaching, and transfer pathway coordination to ensure students persist toward graduation. Coaches deliver intrusive advising, help students navigate transfer and degree requirements, and provide holistic support that addresses academic, social, and personal barriers to success.

The position provides proactive, holistic advising and success coaching that reduces barriers to persistence, minimizes credit loss, and promotes timely graduation. By integrating academic planning, transfer pathway coordination, and student engagement, the Student Success Coach advances equitable student outcomes and supports NSU’s commitment to access, retention, and completion.

KSA’s and or Competencies required to successfully perform the work:

• Demonstrated ability to effectively plan, organize and assess programs and events
• Education and experience in higher education, counseling, advising, or a related field.
• Working knowledge of retention initiatives and practices
• Effective interpersonal, oral and written communication skills.
• Ability to work with and interact effectively with diverse groups of students, faculty, and staff.
• Demonstrated computer skills, e.g., the ability to conduct internet research and word processing and utilize database software.
• Knowledge of the applicable federal and state regulations governing areas related to the responsibilities of the position including the Federal Education Rights and Privacy Act (FERPA)
• Demonstrated ability to work independently and with initiative.

Minimum Qualifications:

• Bachelor’s degree required; master’s degree preferred in higher education, counseling, advising, or a related field.
• Experience working with college students in academic advising, success coaching, or transfer support.
• Knowledge of community college–to–university transfer pathways and academic planning.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to use data and advising technology to track and support student progress

Additional Considerations:

• Master’s degree and three to five years of experience in academic advising, student success, transfer initiatives, or program coordination in a college or university setting.
• Experience working with college students in academic advising, success coaching, or transfer support.
• Knowledge of community college–to–university transfer pathways and academic planning

Special Instructions:

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

EEO Statement

NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities and veterans to apply.

Contact Information

Name: Norfolk State University

Phone: [phone]

Email: No Email Material Accepted

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.