NSU00261 - Academic Success Coordinator

Commonwealth of VA Careers; Norfolk (VA); On-site; USD 45,000 - 58,000; Full time

Job summary

Norfolk State University is seeking an Academic Success Coordinator to provide services that ensure a fair, equitable, and quality environment for all employees and students. You will lead tutoring services, coordinate schedules, and oversee tutor recruitment and evaluation to support student success.

The role involves collaborating with faculty and administrators, maintaining data and reports, and driving continuous quality improvement of tutoring programs.

Qualifications

• Related experience in an educational setting.
• Strong written and oral communication skills.
• Organizational skills and supervisory experience.
• Knowledge of learning assistance models and best practices.
• Ability to work with diverse student, faculty, and staff groups.

Responsibilities

• Oversee the tutoring lab and assist faculty, staff, and students.
• Coordinate, develop, and manage tutoring assignments and schedules.
• Hire, train, supervise, and evaluate tutors.
• Analyze tutoring lab needs and optimize tutor coverage.
• Develop reports and coordinate training programs for tutors.

Skills

Communication

Organization

Supervision

MS Office

Diversity & Collaboration

Education

Master's in Education

Bachelor's degree

Tools

Microsoft Office Suite

Spreadsheets

Job description

Title: NSU00261 - Academic Success Coordinator

State Role Title: Gen Admin Supv I/Coord I

Hiring Range: $45,000-$58,000

Pay Band: 4

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: WWW.NSU.EDU

Recruitment Type: General Public - G

Job Duties

Norfolk State University is seeking an Academic Success Coordinator to provide services that ensure a fair, equitable, and quality working and learning environment for all employees and members of the university community; to proactively and creatively provide all customers with superior, innovative, and cost-effective programs and services; to continuously seek and supply all customers with the opportunities and resources needed to enhance their knowledge, skills, and abilities so they may better support the mission of the university.

• The Academic Success Coordinator will oversee the tutoring lab and provide regular and ongoing assistance to faculty, staff, and students
• Coordinate, develop, and manage tutoring assignments and schedules
• Hire, train, supervise, and evaluate tutors
• Evaluate and analyze tutoring lab needs and scheduling to optimize tutors to ensure tutors are available for scheduled and walk-in appointments
• Establish a recruitment campaign for tutors and professional tutors internally and externally
• Maintain confidentiality, provide referrals, and work with a variety of services to support and enhance learning opportunities for students with special academic needs
• Ensure tutor and tutee attendance is documented in the computer system utilized to maintain data and reports
• Manage and develop reports related to tutoring services
• Coordinate training programs and workshops for tutors
• Collaborate with faculty, Program Chairs, Academic Deans, and Institutional Research to develop, integrate, implement, and manage academic support initiatives (e.g., peer-to-peer support, supplemental instruction, etc.)
• Develop and maintain an academic support repository of related content and resources
• Reviews and assesses the effectiveness of tutoring services based on academic reporting
• Maintains up-to-date inventory of instructional materials, equipment, and administrative tools necessary to support tutoring services
• Prepares and provides a variety of statistical reports, forms, and surveys related to tutoring services and staffing to illustrate trends
• Develop relationships with faculty to maintain a viable tutor selection process throughout the academic year
• Provide guidance and coaching to support tutors' facilitation of subject material to students
• Engage in continuous quality improvement initiatives, including regular and ad hoc assessment and reporting
• Attend conferences, workshops, seminars, meetings, etc., to keep abreast of research and advances related to tutoring and academic support
• Serve as the lead for the university tutoring services advisory board

Minimum Qualifications

• Related experience in an educational setting
• Strong written and oral communication skills
• Organizational skills
• Management or supervisory experience in an educational setting
• In-depth knowledge of learning assistance models and best practices
• Ability to establish and assess work expectations
• Strong interpersonal and effective oral and written skills
• Ability to work and interact effectively with diverse groups of students, faculty, and staff to meet the goals of student success
• Demonstrated experience using spreadsheets, Microsoft Office Suite, and other computer-based information systems.

Additional Considerations

• Master’s degree in education or related field
• Experience in higher education
• Bachelor’s degree in education, counseling, or related discipline

Special Instructions

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to university employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

EEO Statement

NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities and veterans to apply.

Contact Information

Name: NORFOLK STATE UNIVERSITY

Phone: [phone]

Email: No Email Material Accepted

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.