NSU00057 Front Desk Assistant - Housing & Residence Life Dept

DHRM; Norfolk (VA); On-site; USD 30,000 - 35,000; Full time

Job summary

Norfolk State University is seeking a Front Desk Assistant for the Housing & Residence Life Department. The role reports to the Resident Director and supports a safe, well‑maintained residential environment while delivering exceptional front desk service. Applicants should have a high school diploma (GED acceptable); a 2‑ or 4‑year degree is preferred.

Evening and weekend availability is required. This on‑site position is part of a team serving diverse student populations and may require

Qualifications

• Excellent interpersonal and written/oral communication skills
• Strong customer service mindset
• Proficient in MS Word, Excel, PowerPoint
• Ability to multi-task and work under pressure
• Reliable and punctual
• Team player with ability to work independently

Responsibilities

• Assist the Resident Director in creating and maintaining a safe, comfortable residential environment
• Maintain front desk supervision during shifts; greet customers and answer phones
• Provide administrative support for office tasks, data entry, and reports
• Serve as first responder for emergencies and incidents as needed
• Be considered essential personnel

Job description

Title: Front Desk Assistant - Housing & Residence Life Dept

Hiring Range: $30K - $35K

Pay Band: 2

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: www.nsu.edu

Recruitment Type: General Public - G

Job Duties

• Assists the Resident Director with creating, coordinating and maintaining a safe, comfortable, and well‑maintained residential environment.
• Maintains supervision of front desk area during assigned shift, greets customers, answers phones, and provides exceptional customer service at all times.
• Responsible for providing administrative support for general office tasks, assists with complaints, maintenance reports, issues, and data entry as needed.
• Serves as the initial first‑responder for emergencies, incidents and crises, as needed.
• Serves as essential personnel.

KSA’s and or Competencies required to successfully perform the work: Possess excellent interpersonal, written and oral communications skills; be creative and a self‑starter, possess excellent organizational skills; and must be able to multi‑task and prioritize workload, and work well independently within a team‑oriented environment. Must have strong customer service skills. Proficient in MS Word, Excel, PowerPoint. Must be able to work well under stressful, intense conditions.

Minimum Qualifications

• Education, Experience, and Licensure, Certification required for entry into position: High school diploma or General Equivalency Diploma (GED) required. A two-year or 4-year degree is preferred. Must be able to work evenings and weekends.

Additional Considerations

• PREFERRED QUALIFICATIONS: Two years working in an office setting handling general administrative task. Experience working with diverse student populations strongly preferred. Experience with emergency/incident response preferred. Experience working under stressful conditions requiring quick‑thinking and analytical skills desired. Must be willing to fulfill responsibilities as essential personnel and be willing to overtime, as needed.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Jamillah Currence

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised: 07 Oct 2026 Eastern Daylight Time

Applications close: 14 Oct 2026 Eastern Daylight Time