NPI Program Leader: Cross‑Functional Customer Delivery

Molex; Fremont (CA); On-site; USD 85,000 - 100,000; Full time

Job summary

Molex is seeking an NPI Program Manager to lead assigned customer programs, align resources across functional teams, and drive execution of commitments and business objectives. You will oversee demand planning, delivery, issue resolution, and continuous improvement with a focus on profitability and customer satisfaction.

The role requires strong business acumen, the ability to influence across a matrixed organization, and the capability to manage governance, reviews, and performance metrics to

Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, Operations, or a related field.
• 2+ years of experience leading programs, projects, customer accounts, or cross-functional business initiatives.
• Demonstrated ability to influence across matrixed organizations, manage risk, balance competing priorities, and drive execution without direct authority.
• Proficiency with Microsoft Office, ERP/MRP systems, business intelligence tools, and performance reporting dashboards.

Responsibilities

• Lead cross-functional execution of customer programs and projects, managing priorities, milestones, risks, dependencies, and decisions to ensure successful delivery of customer and business objectives.
• Serve as the primary program leader and internal customer advocate, aligning customer priorities, contractual commitments, and business objectives with operational capabilities and resources.
• Establish and maintain program governance, including customer reviews, executive business reviews, escalation management, action tracking, performance reporting, and recovery planning.
• Translate customer demand, forecasts, program changes, and strategic priorities into coordinated plans that support delivery, quality, responsiveness, and profitable growth.
• Identify, assess, and mitigate risks while facilitating timely, data-driven decision-making to prevent impacts to customer experience or business performance.
• Develop and maintain program plans, dashboards, performance metrics, and communication processes that provide visibility, accountability, and execution discipline.
• Partner with commercial and operational leaders to support strategic account planning, identify growth opportunities, improve forecast accuracy, and protect profitability.
• Monitor and improve key performance indicators, including on-time delivery, quality, responsiveness, customer satisfaction, and program profitability.

Skills

Leadership experience

Stakeholder management

Analytical skills

Microsoft Office

ERP/MRP systems

BI dashboards

Education

Bachelor's degree in Business/Engineering/Supply Chain/Operations

Tools

ERP/MRP systems

Job description

Molex is seeking an NPI Program Manager to lead assigned customer programs, align resources across functional teams, and drive execution of commitments and business objectives. You will oversee demand planning, delivery, issue resolution, and continuous improvement with a focus on profitability and customer satisfaction.

The role requires strong business acumen, the ability to influence across a matrixed organization, and the capability to manage governance, reviews, and performance metrics to