NPI Program Manager: Cross-Functional Delivery Lead

Flint Hills Resources; Lisle (IL); On-site; USD 85,000 - 100,000; Full time

Job summary

The NPI Program Manager role at Koch Industries is a senior, cross-functional leadership position responsible for driving customer programs, aligning resources, and ensuring profitable growth. You will lead demand planning, delivery, and continuous improvement across multiple teams, with emphasis on governance and strong stakeholder engagement.

We seek a candidate with business acumen, excellent communication, and the ability to influence in a matrixed organization.

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• 2+ years of experience leading programs, projects, customer accounts, or cross-functional initiatives.
• Ability to influence across matrixed organizations, manage risk, and drive execution without direct authority.
• Strong business, financial, analytical, problem-solving, and stakeholder management skills.
• Proficiency with Microsoft Office, ERP/MRP systems, BI tools, and performance reporting dashboards.

Responsibilities

• Lead cross-functional execution of customer programs and projects, managing priorities, milestones, risks, dependencies, and decisions to ensure successful delivery.
• Serve as the primary program leader and internal customer advocate, aligning customer priorities with operational capabilities and resources.
• Establish and maintain program governance, including reviews, escalation management, action tracking, and performance reporting.
• Translate customer demand and strategic priorities into coordinated plans supporting delivery, quality, responsiveness, and profitability.
• Identify, assess, and mitigate risks while enabling timely data-driven decisions to protect customer experience and business performance.
• Develop and maintain program plans, dashboards, and communication processes for visibility and execution discipline.
• Partner with commercial and operational leaders to support account planning, growth opportunities, forecast accuracy, and profitability.
• Monitor and improve KPIs such as on-time delivery, quality, and customer satisfaction.

Skills

Leadership

Stakeholder management

Cross-functional collaboration

Execution discipline

Analytical thinking

Education

Bachelor's degree in Business/Engineering/Supply Chain/Operations

Tools

Microsoft Office

ERP/MRP systems

BI tools

Job description

The NPI Program Manager role at Koch Industries is a senior, cross-functional leadership position responsible for driving customer programs, aligning resources, and ensuring profitable growth. You will lead demand planning, delivery, and continuous improvement across multiple teams, with emphasis on governance and strong stakeholder engagement.

We seek a candidate with business acumen, excellent communication, and the ability to influence in a matrixed organization.