Now Hiring: USA Hockey Arena Front Office Administrator

USA Hockey Inc; Plymouth (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

USA Hockey Arena in Plymouth, MI seeks a Front Office Administrator to support daily office operations and services. Responsibilities include handling calls, registrations, invoicing, and front desk duties while coordinating with arena staff and programs.

The role requires strong communication, organization, and multi-tasking abilities, with a customer-service focus and basic hockey knowledge. Working hours are Monday–Friday, 9:00am–2:30pm, on-site.

Qualifications

• Excellent written and oral communication skills.
• Detail oriented and accurate.
• Highly organized with ability to multitask.
• Self-directed and able to complete projects with limited supervision.
• Proficient with Microsoft Word, Excel, and Outlook.

Responsibilities

• Answer phones and direct calls professionally.
• Maintain ice schedule and day-to-day ice sales.
• Register learn to skate, learn to play, and rec hockey registrations.
• Oversee rostering for USA Hockey teams.
• Operate front office POS register.
• Produce and deliver monthly ice invoices.
• Greet visitors and supervise customer service window.
• Maintain tidy main office and filing systems.
• Order and manage office supplies.
• Handle mail and shipping.
• Provide administrative support for arena programs and events.

Skills

Communication

Multitasking

Organization

Microsoft Office

Customer Service

Hockey knowledge

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Now Hiring: USA Hockey Arena Front Office Administrator

07/28/2026, 3:15pm EDT

USA HOCKEY ARENA - PLYMOUTH, MICH.

The Front Office Administrator will serve the organization by meeting USA Hockey Arena front officeobjectives. The position will assist all aspects of the office needs. In addition, the role will support service sales to current and potential customers. This role will provide administrative support to other arena staff.

Schedule: Monday through Friday, 9:00am to 2:30pm

• Answer phones and direct calls in a professional manner.
• Maintain ice schedule and compile day to day ice sales.
• Maintain and organize registration for learn to skate, learn to play, and rec hockey.
• Oversee rostering for USA Hockey teams that skate out of USA Hockey Arena.
• Operate point of sales register.
• Produce and deliver monthly ice invoices.
• Greet visitors and supervise customer service window.
• Maintain main office for cleanliness and organization.
• Perform basic filing and clerical duties to organize and store paperwork and documents.
• Order and maintain office supplies.
• Handle incoming and outcoming mail and shipping.
• Administrative support for all Arena programs and events.
• All other duties and responsibilities as assigned by supervisor.

Knowledge, Skills and Abilities:

• Excellent written and oral communication skills.
• Detail oriented and works with a high degree of accuracy.
• Highly organized.
• Ability to multitask and meet changing deadlines.
• Must be self-directed and able to complete projects with limited supervision.
• Takes initiative.
• Proficient with Microsoft software tools including, Word, Excel, and Outlook.
• A positive, friendly and team-oriented customer service focus is required.
• The ability to work in a demanding environment while maintaining both professionalism and enthusiasm for customers is essential.
• Hockey knowledge preferred.

Availability

Starting August 3, 2026

USA Hockey is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.