Customer Service Representative - 3PL Logistics

SHRCORPUSA; Santa Fe Springs (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

SHRCORPUSA in Santa Fe Springs, CA is seeking an experienced Customer Service Representative for our 3PL logistics operation. The role requires a minimum of five years in customer service within logistics, bilingual in English and Spanish, and strong knowledge of shipping documentation, order entry, and logistics operations.

You will prepare BOLs, enter orders, track shipments, coordinate with warehouses and carriers, handle inquiries in both languages, and use WMS/TMS and MS Office to keep

Qualifications

• Minimum of 5 years of experience in customer service within 3PL logistics.
• Bilingual in English and Spanish (required).
• Familiar with Bills of Lading (BOLs), shipping manifests, and order entry.
• Proficient in data entry, Microsoft Office, and Excel.

Responsibilities

• Prepare, review, and process BOLs, shipping manifests, and other documents.
• Enter customer orders accurately into the system.
• Track shipments and provide customers with updates on status, pickups, and deliveries.
• Coordinate with warehouse personnel, carriers, drivers, and customers to ensure daily operations.
• Respond to customer inquiries by phone and email in English and Spanish.
• Resolve shipping discrepancies and delivery concerns professionally.
• Maintain accurate customer records and shipment details.
• Use WMS, TMS, and Microsoft Office as needed.
• Support daily logistics operations and customer satisfaction.

Skills

Bilingual English/Spanish

Data entry

Microsoft Excel

Tools

WMS

TMS

Microsoft Office

Job description

Now Hiring: Customer Service Representative (CSR) – 3PL Logistics.

• Employment Type: Temp-to-Hire.
• Schedule: Monday–Friday, 8:00 AM–5:00 PM.
• Minimum Experience: 5+ years.
• Language Requirement: Bilingual – English/Spanish.

Job Summary:

We are seeking an experienced, detail-oriented Customer Service Representative with a minimum of five years of experience in 3PL logistics. The ideal candidate must be bilingual in English and Spanish and have strong knowledge of shipping documentation, order entry, and logistics operations.

Responsibilities:

• Prepare, review, and process Bills of Lading (BOLs), shipping manifests, and other shipping documents.
• Enter customer orders accurately into the system.
• Track shipments and provide customers with timely updates regarding order status, pickups, and deliveries.
• Coordinate with warehouse personnel, carriers, drivers, and customers to ensure smooth daily operations.
• Respond to customer inquiries by phone and email in both English and Spanish.
• Resolve shipping discrepancies, order issues, and delivery concerns professionally.
• Maintain accurate customer records, shipment details, and order documentation.
• Use warehouse management systems (WMS), transportation management systems (TMS), and Microsoft Office as needed.
• Support daily logistics operations and ensure customer satisfaction.

Qualifications:

• Minimum of 5 years of experience in customer service within 3PL logistics, warehousing, or transportation.
• Bilingual in English and Spanish (required).
• Strong knowledge of Bills of Lading (BOLs), shipping manifests, and order entry.
• Experience with shipment tracking, shipping and receiving, and logistics coordination.
• Proficiency in data entry, Microsoft Office, and Excel.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask in a fast-paced logistics environment.
• Strong attention to detail and ability to work independently.

Ideal Candidate:

The ideal candidate is professional, dependable, organized, and experienced in logistics customer service, with the ability to communicate effectively with customers and warehouse teams in both English and Spanish.