Nov 9

WHO - a staffing company; Richmond (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

ESOP

Medical, dental, vision

401(k) with company match

Paid time off & holidays

Disability & life insurance

Career development

Job summary

Who Staffing is seeking an experienced Branch Manager to lead our client's Richmond, VA branch, driving profitability, growth, and operational excellence across Service, Parts, Rentals, Equipment Sales, and Warehouse.

This hands-on leadership role requires strong financial acumen, cross-functional collaboration, and the ability to build high-performing teams while delivering exceptional customer relationships and service excellence.

Qualifications

• 5+ years of management experience in a related field preferred.
• Strong financial acumen with budgets, cost control, and profitability focus.
• Demonstrated ability to develop customer relationships and drive growth.

Responsibilities

• Lead and coordinate daily branch operations across Service, Parts, Rentals, Sales, and Warehouse.
• Own branch revenue, gross profit, expenses, and overall profitability.
• Develop budgets and business plans, monitor performance, and drive improvements.
• Grow market presence and revenue within the territory, collaborating with Sales and Service.
• Build relationships with major customers and ensure responsive, high-quality service.
• Lead, coach, and develop branch personnel and maintain a safe workplace.

Skills

Branch leadership

Financial acumen

P&L management

Customer relationships

Cross-functional leadership

Strategic planning

People development

MS Office

Education

Bachelor’s degree in Business or related field

Tools

MS Office

Job description

Who Staffing is looking for a Branch Manager for a fulltime, direct hire opportunity with our client in Richmond, VA.

Job Summary:

Our client is seeking an experienced, results-driven Branch Manager to lead their operations.

The Branch Manager is responsible for the overall leadership, profitability, growth, and operational performance of the branch. This position oversees and coordinates all business activities, including Service, Parts, Equipment Sales, Rentals, and Warehouse Operations.

Our client is looking for a hands‑on leader with a business-owner mindset who can drive financial results, develop customer relationships, build high-performing teams, and grow their presence in the market.

What You’ll Do:

Branch Leadership & Operations

• Lead and coordinate daily branch operations across Service, Parts, Rentals, Equipment Sales, and Warehouse functions.
• Ensure efficient operations, strong collaboration between departments, and adherence to company policies and standards.
• Take ownership of branch performance, identifying challenges and implementing solutions.

Financial Performance & Profitability

• Take accountability for branch revenue, gross profit, operating expenses, and overall profitability.
• Develop and execute branch budgets and business plans.
• Monitor financial and operational performance, identify opportunities for improvement, and implement corrective actions.
• Drive productivity, cost control, and efficient utilization of branch resources.

Business Development & Growth

• Develop and execute strategies to grow client’s market presence and revenue within the territory.
• Work closely with Sales, Service, Parts, and Rental teams to identify and pursue new business opportunities.
• Build relationships with existing and prospective customers, identifying opportunities to expand our products and services.
• Support customer retention, cross‑selling, and new account development.

Customer Relationships

• Serve as a key point of contact for major customers and strategic accounts.
• Conduct regular customer visits to strengthen relationships and identify business opportunities.
• Take ownership of significant customer concerns and ensure timely resolution.
• Promote a customer‑first culture focused on responsiveness, quality, and service excellence.

People Management & Development

• Lead, coach, and develop branch personnel, fostering a culture of accountability, teamwork, and continuous improvement.
• Participate in recruitment, performance management, training, and employee development.
• Ensure a safe, professional, and productive working environment.

Operational Excellence & Accountability

• Monitor key operational indicators, including technician productivity, work‑in‑progress, billing, inventory accuracy, and customer satisfaction.
• Ensure effective inventory management, equipment readiness, and facility maintenance.
• Identify and implement process improvements to increase efficiency, profitability, and customer satisfaction.
• Ensure compliance with company policies, safety standards, and applicable regulations.

What You Bring:

• 5+ years of management experience in material handling, industrial equipment, equipment dealerships, industrial distribution, or a related industry preferred.
• Proven leadership experience managing multiple business functions and cross‑functional teams.
• Strong financial acumen, including experience with budgets, P&L management, and profitability improvement.
• Demonstrated ability to develop customer relationships and drive business growth.
• Working knowledge of service operations, parts, inventory, and equipment‑related businesses.
• Excellent communication, leadership, organizational, and problem‑solving skills.
• Ability to balance strategic planning with hands‑on operational leadership.
• Proficiency with Microsoft Office and business management systems.
• Bachelor’s degree in Business, Operations Management, or a related field preferred; equivalent industry experience will be considered.

What Our Client Offers:

• Employee Stock Ownership Program (ESOP)
• Multiple healthcare options (medical, dental, vision).
• 401(k) with company match.
• Paid time off and holidays.
• Company‑paid short‑term disability, long‑term disability, and life insurance.
• Opportunities for professional development and career advancement.

Join Their Team:

If you're a motivated business leader who enjoys building teams, developing customer relationships, and driving business results, they want to hear from you.

Have talented friends? Refer them through our candidate referral program and everyone will benefit.