Northeast Branch Leader, Field & Facilities Services

Micro-Cap Solutions; Worcester (MA); Vor Ort; USD 95.000 - 125.000; Vollzeit

Zusammenfassung

Micro-Cap Solutions is seeking a Branch Manager to lead its Northeast operations from Worcester, MA. This hands-on leadership role requires managing field-based teams, coordinating service delivery, and building strong client relationships to drive performance.

You will own workforce planning, scheduling, and deployment, monitor KPIs, manage budgets and profitability, and partner with senior leadership on strategic initiatives to fuel growth in a fast-paced service environment.

Qualifikationen

• Experience in branch management or general management.
• Background in facilities services or labor-intensive service environments preferred.
• Demonstrated ability to manage dispersed field-based teams.

Aufgaben

• Oversee day-to-day branch operations, ensuring efficient scheduling, resource allocation, and consistent service delivery.
• Lead and develop a team of field-based employees, supervisors, and operational support personnel.
• Manage workforce planning, staffing, scheduling, and deployment to meet customer requirements and service commitments.
• Build and maintain strong client relationships, ensuring high levels of customer satisfaction and identifying opportunities for account growth.
• Take ownership of branch performance, including revenue, labor utilization, cost management, productivity, and profitability.
• Establish and monitor operational KPIs related to service quality, workforce efficiency, and financial performance.
• Identify opportunities to improve processes, streamline operations, and support continued business growth.
• Partner with senior leadership on strategic initiatives, customer needs, and overall branch performance.

Kenntnisse

Branch management

Team leadership

Workforce scheduling

Customer relationship management

Operational performance management

Jobbeschreibung

Micro-Cap Solutions is seeking a Branch Manager to lead its Northeast operations from Worcester, MA. This hands-on leadership role requires managing field-based teams, coordinating service delivery, and building strong client relationships to drive performance.

You will own workforce planning, scheduling, and deployment, monitor KPIs, manage budgets and profitability, and partner with senior leadership on strategic initiatives to fuel growth in a fast-paced service environment.