Branch Manager II: Lead Teams, Grow Clients, Drive Results

Middlesex Savings Bank; Worcester (MA); On-site; USD 95,000 - 125,000; Full time

Job summary

Middlesex Savings Bank in Worcester, MA is seeking a Branch Manager II to lead the Worcester Branch and ensure exceptional customer experiences. The role focuses on improving service, staff development, and achieving branch sales and operational goals.

The candidate should have extensive branch banking and management experience, with strong leadership, problem solving, and communication skills to drive performance and maintain compliance.

Qualifications

• 5-8 years of branch banking experience or similar customer service related position within banking.
• 4-6 years of management experience.
• Notary License must be obtained within 6 months.

Responsibilities

• Enhances customer experience by managing branch interactions and promoting products aligned with bank objectives.
• Develops staff through coaching, performance feedback and succession planning.
• Maintains branch controls, compliance and risk management with accuracy and timeliness.
• Leads by example, represents the bank in the branch community and partners with local organizations.
• Makes dependable decisions and uses planning to drive results.
• Performs additional duties as required within scope of authority.

Skills

Leadership

Customer service

Business development

Problem solving

Communication

Attention to detail

MS Office

Education

Bachelor's degree or equivalent

Job description

Middlesex Savings Bank in Worcester, MA is seeking a Branch Manager II to lead the Worcester Branch and ensure exceptional customer experiences. The role focuses on improving service, staff development, and achieving branch sales and operational goals.

The candidate should have extensive branch banking and management experience, with strong leadership, problem solving, and communication skills to drive performance and maintain compliance.