North America Regional Client Services Leader

Wenco International Mining Systems; United States; À distance; CAD 120 000 - 140 000; Plein temps

Résumé du poste

Wenco International Mining Systems, a Hitachi Construction Machinery subsidiary, seeks a Client Services Manager for North America to lead the regional team delivering fleet management solutions and upgrades at mining sites.

You will align with Sales, Product, R&D, and Global Services, drive safe, reliable service, and plan resources three months ahead while guiding development of future leaders across Canada and the US.

Qualifications

• 8+ years of technical supervisory experience.
• Mining industry experience and credibility with site and operations leaders.
• 4+ years of experience with fleet management products, hardware and software.
• Experience with remote site installations, upgrades and software support.
• Experience managing complex client escalations and high-pressure environments.
• Ability to influence and align stakeholders across Sales, Product, R&D, Supply Chain and Global Services.
• A computer technology background (e.g., Linux, Cisco, database administration, Microsoft Exchange).
• Excellent customer and people management skills, with strong written and verbal communication.
• Strong analytical and problem-solving skills, and the ability to manage priorities across projects and team members.
• Project management certification (PMP, PMI-ACP or equivalent) is an asset.

Responsabilités

• Lead the North America Client Services team; set expectations, coach, and ensure accountability.
• Identify development needs, build training plans, and grow future technical leaders.
• Prioritize safety in every deployment, travel, and site preparation.
• Ensure high system availability and reliable client support across the region.
• Plan resources three months ahead and resolve project vs. support conflicts.
• Lead escalations to root cause fixes with Product, R&D, Supply Chain and Global Services.
• Make sound operational decisions to protect client satisfaction.
• Set project governance with plans, milestones and visibility on health.
• Collaborate with Sales and Account Management on client support and RFPs.
• Define custom development requirements with Product Development and Technical Sales.
• Review monthly performance data and act on trends.
• Promote a strong, positive team environment around client visits.

Connaissances

Leadership

Mining industry experience

Coaching & development

Fleet management

Remote site installations

Client escalations

Stakeholder management

Technical background

Communication

Analytical skills

Formation

Bachelor’s degree or equivalent

PMP/ PMI-ACP certification (asset)

Outils

Linux

Cisco

Database administration

Microsoft Exchange

Description du poste

Wenco International Mining Systems, a Hitachi Construction Machinery subsidiary, seeks a Client Services Manager for North America to lead the regional team delivering fleet management solutions and upgrades at mining sites.

You will align with Sales, Product, R&D, and Global Services, drive safe, reliable service, and plan resources three months ahead while guiding development of future leaders across Canada and the US.