North America Cloud Hardware Operations Leader

Ll Oefentherapie; Irving (TX); On-site; USD 180,000 - 300,000; Full time

Job summary

Oracle Cloud Infrastructure seeks an accomplished Senior Director to lead Cloud Hardware Support across North America, including Build & Deployment, steady-state operations, hardware maintenance, and break-fix support.

The role requires strategic and operational leadership to establish a scalable regional operating model, drive automation, process engineering, and cross-country standardization while delivering outstanding customer service and workforce effectiveness.

Responsibilities

• Lead Build & Deployment, steady-state operations, hardware maintenance, and break-fix support.
• Establish a scalable operating model for rapid regional expansion across North America.
• Build high-performing teams and standardize operations across multiple countries.
• Drive continuous improvement through automation, AI, and process engineering.

Job description

Oracle Cloud Infrastructure seeks an accomplished Senior Director to lead Cloud Hardware Support across North America, including Build & Deployment, steady-state operations, hardware maintenance, and break-fix support.

The role requires strategic and operational leadership to establish a scalable regional operating model, drive automation, process engineering, and cross-country standardization while delivering outstanding customer service and workforce effectiveness.