North America Client Onboarding & Account Manager

Dressource; New York (NY); Remote; USD 150.000 - 210.000; Vollzeit

Zusammenfassung

A global garment sourcing company is looking for a Managing Director to oversee client onboarding and account management across the USA, Canada, and Mexico. This role involves leading client communication and operational excellence while managing timelines and performance tracking. Candidates should have experience in garment sourcing or merchandising, strong English communication skills, and the ability to engage with global clients. This is a commission-based role designed to drive client retention and operational success.

Qualifikationen

• Experience in garment sourcing, merchandising, or international account management.
• Proven ability to manage global clients and cross-border operations with precision.
• Strong English communication skills; proficiency in a European language is a plus.
• High operational discipline, documentation rigor, and stakeholder management capability.
• Comfortable working across North American and European time zones.
• Experience with CRM systems, Google Workspace, and data-driven reporting.

Aufgaben

• Lead end-to-end onboarding for clients, from qualification to first-order activation.
• Act as the single point of contact for client communication, alignment, and delivery.
• Manage sampling, approvals, production timelines, and milestone tracking.
• Coordinate closely with sourcing, merchandising, and QA teams in Bangladesh.
• Maintain structured client data, KPIs, and performance dashboards.
• Support category expansion, product development, and sourcing optimization.
• Drive client retention through disciplined follow-ups and proactive value creation.

Kenntnisse

Garment sourcing

Merchandising

International account management

Strong English communication skills

Stakeholder management

CRM systems

Data-driven reporting

Google Workspace

Jobbeschreibung

A global garment sourcing company is looking for a Managing Director to oversee client onboarding and account management across the USA, Canada, and Mexico. This role involves leading client communication and operational excellence while managing timelines and performance tracking. Candidates should have experience in garment sourcing or merchandising, strong English communication skills, and the ability to engage with global clients. This is a commission-based role designed to drive client retention and operational success.