Head of Client Development – Americas

Moncler; New York (NY); On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

Annual bonus

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Paid parental leave

11 paid holidays

Paid vacation time

Personal days

Employee discounts

Retirement plan

Job summary

Moncler is seeking a Director, Client Development, Americas to lead and execute the regional client development strategy across the Americas, accelerating client acquisition, engagement, retention, reactivation, and long-term value.

The role combines strategic leadership with hands-on client development, managing a regional team and partnering with Retail, CRM, Brand, Training, Merchandising, and Global teams to elevate client experiences and drive growth.

Qualifications

• Bachelor’s degree in Business, Marketing, Retail Management, Hospitality, or a related discipline.
• 10+ years of progressive experience in client development and relationship management, preferably within luxury retail or a high-touch hospitality environment, with a strong understanding of CRM and clienteling strategies.
• Strong commercial orientation with the ability to connect client development activities to measurable business results.

Responsibilities

• Lead the regional client development strategy and establish consistent standards, routines, and best practices across the retail network.
• Partner with Regional Directors, Store Directors, and retail leadership to translate client priorities into actionable store-level client development plans.
• Establish a regular cadence of store and regional client performance reviews, identifying opportunities and ensuring appropriate follow-through.
• Spend meaningful time in stores observing clienteling behaviors, identifying business opportunities, and coaching teams alongside Retail and Training leadership.
• Support Store Management and Client Advisors in developing stronger client portfolios, outreach strategies, appointment culture, and relationship-driven selling behaviors.
• Identify and scale clienteling best practices across the Americas.
• Champion the adoption and effective use of Moncler clienteling tools, ensuring teams understand how to leverage client information to create relevant and personalized engagement.

Skills

Client development strategy

Clienteling

Leadership

CRM platforms

Data analysis

Education

Bachelor’s degree in Business, Marketing, Retail Management, Hospitality, or a related discipline

Tools

Salesforce

Job description

Moncler is seeking a Director, Client Development, Americas to lead and execute the regional client development strategy across the Americas, accelerating client acquisition, engagement, retention, reactivation, and long-term value.

The role combines strategic leadership with hands-on client development, managing a regional team and partnering with Retail, CRM, Brand, Training, Merchandising, and Global teams to elevate client experiences and drive growth.