Nonprofit Ops & Marketing Lead: CRM, Campaigns & Systems

United Way of Knox County Ohio, Inc; Mount Vernon (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

United Way of Knox County Ohio, Inc. is seeking an Operations & Marketing Manager to keep the office running, own the CRM and gift processing, carry out the campaign and communications work the Executive Director plans, and oversee everyday technology with outside IT support.

This mid-level, hands-on role builds clear structure from loose processes with minimal supervision. Salary range is $40,000–$55,000 depending on experience, with a 32-hour baseline week (Mon–Thu 9–4, Fri 9–12) and potential

Qualifications

• Several years of relevant experience in operations, office management, or marketing operations.
• Hands-on CRM experience with data hygiene, list segmentation, imports/exports, and reporting.
• Tech-savvy with Google Workspace and basic security practices; able to learn new platforms quickly.
• Experience carrying out email, print/mail, and social campaigns from a plan.
• Able to work independently, build structure from ambiguity, and manage multiple systems and deadlines with clear communication.

Responsibilities

• CRM, Data & Gift Processing: manage donor database, track designations, ensure clean gift records for accounting.
• Office & Administrative Operations: handle day-to-day operations, files, SOPs, IT coordination with external providers.
• Campaign & Communications Execution: implement campaign plans, schedule emails, print/mail, and update website and listings.

Skills

CRM experience

Data hygiene

List segmentation

Reporting

Spreadsheet skills

Structured organization

Independent work

Written & verbal communication

Tools

Google Workspace

CRM system

Website management

Social media platforms

Job description

United Way of Knox County Ohio, Inc. is seeking an Operations & Marketing Manager to keep the office running, own the CRM and gift processing, carry out the campaign and communications work the Executive Director plans, and oversee everyday technology with outside IT support.

This mid-level, hands-on role builds clear structure from loose processes with minimal supervision. Salary range is $40,000–$55,000 depending on experience, with a 32-hour baseline week (Mon–Thu 9–4, Fri 9–12) and potential