Nonprofit Operations & Marketing Lead

United Way Of KNOX County Inc; Northern (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

United Way of Knox County seeks an Operations & Marketing Manager to keep the office running, own the CRM and gift processing, and execute the annual campaign and communications plan. This mid-level role handles technology, data integrity, and campaign logistics with minimal supervision.

The successful candidate will manage CRM data, generate simple dashboards, and coordinate donor communications, while partnering with the Executive Director on strategy and timelines.

Qualifications

• Several years of relevant experience in operations, office management, marketing operations, or a similar hands-on role.
• Hands-on CRM experience, including data hygiene, list segmentation, imports and exports, and reporting, plus comfort in spreadsheets and dashboards.
• Tech-savvy: working knowledge of Google Workspace, everyday account and device administration, and security basics, and quick to learn new platforms.
• Experience carrying out email, print/mail, and social campaigns from a plan.
• Able to work independently, build structure from ambiguity, and manage multiple systems and deadlines at once, with clear written and verbal communication.

Responsibilities

• CRM, Data & Gift Processing: Manage the CRM and donor database, data integrity, segmentation, imports/exports, and connections to the website and payment processing.
• Office & Administrative Operations: Serve as the primary point of contact for day-to-day office operations, scheduling, supplies, and general administration.
• Technology & Platforms: Oversee tools like Google Workspace, email, phones, devices, CRM, website, and social accounts; manage accounts, permissions, and troubleshooting.
• Campaign & Communications Execution: Carry out the annual campaign plan, track pledges, coordinate workplace campaigns, manage timelines, and assist with logistics for events.

Skills

CRM experience

Data hygiene

Dashboard reporting

Tools

Google Workspace

Job description

United Way of Knox County seeks an Operations & Marketing Manager to keep the office running, own the CRM and gift processing, and execute the annual campaign and communications plan. This mid-level role handles technology, data integrity, and campaign logistics with minimal supervision.

The successful candidate will manage CRM data, generate simple dashboards, and coordinate donor communications, while partnering with the Executive Director on strategy and timelines.