Nonprofit Operations & Programs Coordinator

JBI Library; New York (NY); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Benefits package

35-hour week

In-person office

Job summary

JBI Library in New York, NY seeks an Operations Administrator to support day-to-day programs, communications, and HR administration. Reporting to the COO, you will coordinate logistics for programs and volunteers, maintain records, and help implement processes that improve institutional efficiency.

You will work across operations, library, production, and development teams to ensure accessible programming, accurate data, and strong patron and partner communications.

Qualifications

• Experience in administrative, operations, or program support roles.
• Exposure to human resources tasks such as onboarding and recordkeeping.
• Ability to handle confidential information professionally.
• Excellent organizational skills for managing multiple tasks.
• Clear written and verbal communication.
• Comfort using databases, spreadsheets, and digital tools.

Responsibilities

• Coordinate volunteer communications and onboarding.
• Manage monthly communications via email systems.
• Collaborate with web team on new website pages.
• Record program participation metrics.
• Support creation, tracking, and publicity of library programs.
• Assist with patron and partner communications.
• Track volunteer initiatives and monthly metrics.
• Support ACS client relations with operations.

Skills

Administrative experience

Nonprofit environment

HR onboarding/records

Strong organizational skills

Communication skills

Confidentiality & discretion

Tools

Raiser’s Edge

Constant Contact

Zoom

CMS platforms

Job description

JBI Library in New York, NY seeks an Operations Administrator to support day-to-day programs, communications, and HR administration. Reporting to the COO, you will coordinate logistics for programs and volunteers, maintain records, and help implement processes that improve institutional efficiency.

You will work across operations, library, production, and development teams to ensure accessible programming, accurate data, and strong patron and partner communications.