Operations Administrator

JBI Library; New York (NY); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Benefits package

35-hour week

In-person office

Job summary

JBI Library in New York, NY seeks an Operations Administrator to support day-to-day programs, communications, and HR administration. Reporting to the COO, you will coordinate logistics for programs and volunteers, maintain records, and help implement processes that improve institutional efficiency.

You will work across operations, library, production, and development teams to ensure accessible programming, accurate data, and strong patron and partner communications.

Qualifications

• Experience in administrative, operations, or program support roles.
• Exposure to human resources tasks such as onboarding and recordkeeping.
• Ability to handle confidential information professionally.
• Excellent organizational skills for managing multiple tasks.
• Clear written and verbal communication.
• Comfort using databases, spreadsheets, and digital tools.

Responsibilities

• Coordinate volunteer communications and onboarding.
• Manage monthly communications via email systems.
• Collaborate with web team on new website pages.
• Record program participation metrics.
• Support creation, tracking, and publicity of library programs.
• Assist with patron and partner communications.
• Track volunteer initiatives and monthly metrics.
• Support ACS client relations with operations.

Skills

Administrative experience

Nonprofit environment

HR onboarding/records

Strong organizational skills

Communication skills

Confidentiality & discretion

Tools

Raiser’s Edge

Constant Contact

Zoom

CMS platforms

Job description

About Us

Founded in 1931, JBI Library is a nonprofit organization that supports anyone who is blind, has low vision, or has a print disability so that they may fully participate in Jewish life—from education and community to prayer and celebration. We are the heart of a community where our patrons can come for accessible books and texts, cultural programs, learning, and all things that connect people to Judaism, culture, and community. We strive to remove barriers to accessibility and inclusion, so that everyone can read, learn, and engage, both with JBI and their local Jewish community—independently and with dignity.

Role Overview

As a key member of the Operations and HR team, the Operations Administrator plays a vital support role in ensuring the smooth day-to-day functioning of JBI Library’s programs, communications, and administrative systems. Reporting to the COO and working closely with the operations, library, production, and development teams, this role coordinates logistics for programs and volunteers, supports patron and partner communications, provides general HR administrative support, maintains accurate records across multiple systems., and helps implement operational processes that enable staff to focus on mission-driven work. The Operations Administrator is highly organized, collaborative, and service-oriented, bringing strong attention to detail and technical follow-through to support accessible programming, volunteer engagement, and institutional efficiency across JBI Library.

Administration & Operations

• Coordinating volunteer communications including adding onboarded volunteers to Raiser’s Edgeand managing regular contact
• Monthly uploads to Constant Contact for organizational partners, patrons, volunteers for communications
• Coordinating with our web developer to ensure theexecution of new website pages

Programs

• Record monthly and yearly metrics goalsfor program participation and types of programming offered
• Support the library team in the creation, tracking, and publicizing of library programs (both in person and on zoom).

Outreach & Communications

• Collaborate with the library department to send monthly patron newsletterto individual and organizational patrons
• Send out quarterly volunteer communication that includes new volunteer opportunities, seasonalupdatesand accomplishments
• Send out a quarterly communication tocontacts on JBI Library’s organizations’ contact list reporting organizational updates and new ways to get involved

Volunteers

• Track volunteer submissions and collaborate with the Director team to ensure they receive follow-up
• Establish andrecordmonthly and yearly volunteer metrics
• Collaborate with other departments on any volunteer initiatives

Accessibility Consulting Services Administration

• Support ACS (outside organizational) client relations and working closely with the production department and ACS coordinator

Required Qualifications

• Experience in an administrative, operations, or program support role, preferably in a nonprofit or mission-driven organization.
• Exposure to human resources functions, such as onboarding, recordkeeping, recruitment support, or benefits administration, gained through work experience, internships, or coursework
• Ability to handle confidential information with discretion and professionalism.
• Strong organizational skills with the ability to manage multiple tasks and systems accurately and efficiently.
• Clear, professional written and verbal communication skills.
• Comfort using databases, spreadsheets, and digital tools; ability to learn new systems quickly.
• Collaborative, service-oriented approach and ability to work across teams.
• Commitment to accessibility, inclusion, and respectful engagement with diverse communities.

Preferred Qualifications

• Experience supporting programs, events, or volunteer initiatives.
• Familiarity with tools such as Constant Contact, Raiser’s Edge, Zoom, or website CMS platforms.
• Experience in a library, educational, disability-focused, or Jewish communal setting.
• Comfort providing basic technical support for virtual programs.
• Familiarity with Jewish culture or an interest in learning.

The salary range is $43,500-$50,000. The position also offers an attractive benefits package. The regular hours are 8:45 a.m. - 6:00 p.m., Mondays-Thursdays and in person (a 35-hour work week is standard). This position is open until filled. This is a non-exempt position and is eligible for overtime.

Candidates must be authorized to work in the United States without the need for current or future sponsorship.

Equal Opportunity Employer

JBI Library is proud to be an equal opportunity employer and is deeply committed to building a workplace that reflects the diversity of the communities we serve. We celebrate and encourage applicants of all backgrounds, identities, and lived experiences, and we believe that inclusion, accessibility, and dignity strengthen our work and our mission. All employment decisions are made without regard to any protected characteristic and in accordance with applicable federal, state, and local laws.