Nonprofit Office Manager - Customer Focus & Growth

The Village Family Service Center; Grand Forks (ND); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Health Savings Account

403(b) Retirement Match

Voluntary Insurances

Short-term/Long-term disability

Paid holidays

Paid time off

Résumé du poste

The Village Family Service Center in Grand Forks, ND seeks a dependable Office Manager to lead daily administrative operations, greet clients, schedule appointments, and oversee billing and payments. You will supervise administrative staff in collaboration with the Office Manager Lead, maintain client confidentiality, and ensure a welcoming, professional reception.

This role requires strong multitasking, excellent communication, proficiency with Microsoft Office, and a collaborative,

Qualifications

• Strong multitasking and organizational skills with the ability to meet deadlines.
• Proficiency in office equipment and Microsoft Office (Word, Excel).
• Excellent customer service and communication skills.
• Detail-oriented and able to handle confidential information.

Responsabilités

• Serve as the first point of contact for clients, answering calls, scheduling appointments, and processing payments.
• Oversee office administration, including hiring, supervising, and training administrative staff with leadership.
• Maintain client confidentiality and ensure a welcoming reception area.
• Manage office communications, directing calls and facilitating information flow.
• Provide administrative support to supervisors and staff, including reporting and meetings preparation.
• Oversee daily office operations: cleanliness, security, inventory, equipment maintenance.
• Act as liaison between therapists and the Business Office for timely billing and documentation.
• Educate clients and therapists on paperwork, payments, and insurance changes.
• Ensure all required documentation is completed for payment processing.
• Stay updated on policies, QA practices, and training.
• Collaborate with leadership to address evolving operational needs.

Connaissances

Multitasking

Organizational skills

Microsoft Office

Customer service

Communication

Confidential information handling

Team collaboration

Non-judgmental attitude

Supervisory experience (preferred)

Outils

Microsoft Word

Microsoft Excel

Office equipment (computers, copiers, fax)

Description du poste

The Village Family Service Center in Grand Forks, ND seeks a dependable Office Manager to lead daily administrative operations, greet clients, schedule appointments, and oversee billing and payments. You will supervise administrative staff in collaboration with the Office Manager Lead, maintain client confidentiality, and ensure a welcoming, professional reception.

This role requires strong multitasking, excellent communication, proficiency with Microsoft Office, and a collaborative,