Nonprofit Administrative Assistant — Front Desk & Programs

Brain Injury Solutions; Roanoke (VA); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Health and dental coverage

Retirement plan with employer match

Paid time off

Mileage reimbursement

Tuition discount through partner

Employer-paid disability leave and

Job summary

Brain Injury Solutions in Roanoke, VA seeks an Administrative Assistant to support daily operations of our nonprofit during business hours. You'll be the welcoming first contact for clients, visitors, and staff, handling front desk tasks and basic admin with professionalism.

This on-site role emphasizes organization, data management, and collaboration with program staff. Competitive benefits and a mission-driven workplace await the right candidate.

Qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft Office and ability to learn new systems.
• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks and work independently.
• Ability to maintain confidentiality and exercise sound judgment.
• Valid driver’s license with satisfactory driving record.
• Current Virginia Notary Commission.
• Current CPR/First Aid certification (or willingness to obtain certification at the agency’s expense).

Responsibilities

• Answer and direct incoming phone calls.
• Welcome visitors, clients, and community partners.
• Respond to general inquiries and provide appropriate referrals.
• Maintain a professional and welcoming office environment.
• Prepare, proofread, and distribute correspondence and documents.
• Maintain organized electronic and physical filing systems.
• Enter and manage data in spreadsheets, databases, and tracking systems.
• Support program staff with client files, reports, forms, and documentation.
• Handle incoming and outgoing mail and shipments.
• Perform occasional errands, including post office runs and supply pickups.
• Monitor office supply inventory and coordinate orders.
• Assist with administrative and program documentation.
• Request, track, and maintain authorized medical records and related documentation.
• Support leadership and staff with reports, packets, and special projects.
• Provide assistance with new hire/board member onboarding activities, trainings, meetings, and agency events.

Skills

MS Office proficiency

Written and verbal communication

Organizational skills

Task prioritization

Confidentiality

Valid driver’s license

Virginia Notary Commission

CPR/First Aid certification (or intent

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Brain Injury Solutions in Roanoke, VA seeks an Administrative Assistant to support daily operations of our nonprofit during business hours. You'll be the welcoming first contact for clients, visitors, and staff, handling front desk tasks and basic admin with professionalism.

This on-site role emphasizes organization, data management, and collaboration with program staff. Competitive benefits and a mission-driven workplace await the right candidate.