Non-VA Care Medical Coordination Specialist

U.S. Department of Veterans Affairs; Milwaukee (WI); On-site; USD 52,000 - 70,000; Full time

Job summary

U.S. Department of Veterans Affairs Milwaukee is seeking a Program Support Assistant to coordinate Non-VA Care processes for VA medical services.

The role focuses on scheduling medical testing, treatments, and referrals not available from VA sources, arranging care through private facilities, and ensuring proper documentation and communication with internal staff and external providers. Responsibilities include maintaining contact directories, guiding clinical staff on Non-VA Care policies,

Qualifications

• One year of specialized experience equivalent to GS-5.
• Ability to apply rules, regulations, and policies governing medical benefits.
• Strong oral and written communication with diverse populations.
• Experience with scheduling, referrals, and CPRS/EHR systems.

Responsibilities

• Coordinate scheduling of Non-VA Care procedures for the Medical Center and CBOCs.
• Maintain a directory of institution contacts including names, addresses, and phone numbers.
• Provide guidance on Non-VA Care policies to clinical staff.
• Serve as liaison for CPRS, EHRM, Vista, and related systems.
• Ensure documentation is scanned and linked to consults and visits.
• Notify patients of upcoming appointments and any exam restrictions.
• Enter Non-VA Care appointments in HSRM, ISS, and EPS.
• Pre-register patients at private institutions and gather necessary records.

Skills

Specialized exp

Oral communication

Written communication

Medical terminology

CPRS/EHR knowledge

Tools

CPRS

EHRM

Vista

Vista Imaging

ECFax

ISS

EPS

HSRM

Job description

U.S. Department of Veterans Affairs Milwaukee is seeking a Program Support Assistant to coordinate Non-VA Care processes for VA medical services.

The role focuses on scheduling medical testing, treatments, and referrals not available from VA sources, arranging care through private facilities, and ensuring proper documentation and communication with internal staff and external providers. Responsibilities include maintaining contact directories, guiding clinical staff on Non-VA Care policies,