Medical Support Assistant: Scheduling & Care Coordination

U.S. Department of Veterans Affairs; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Federal health insurance

Paid time off

Parental leave

Retirement benefits

Job summary

The U.S. Department of Veterans Affairs at Clement J. Zablocki VA Medical Center in Milwaukee, Wisconsin is seeking a Medical Support Assistant within Health Administration.

The role focuses on scheduling, patient coordination, and handling routine office tasks to support patient care. Applicants must meet basic qualifications for GS-3/4/5 levels, including English proficiency and high school diploma; some positions require education or experience.

Qualifications

• Basic ability to interact with patients and healthcare staff.
• English proficiency for written and spoken communication.
• Understanding of medical terminology and patient care basics.

Responsibilities

• Schedule appointments accurately and timely.
• Coordinate patient care and assist in training other staff.
• Assist in training other MSA levels and ensure scheduling directives are followed.
• Provide support in patient message handling and physician requests.

Skills

Customer service

Communication

Interpersonal skills

Medical terminology

Education

High School Diploma or GED

Tools

Scheduling software

Electronic health records basics

Job description

The U.S. Department of Veterans Affairs at Clement J. Zablocki VA Medical Center in Milwaukee, Wisconsin is seeking a Medical Support Assistant within Health Administration.

The role focuses on scheduling, patient coordination, and handling routine office tasks to support patient care. Applicants must meet basic qualifications for GS-3/4/5 levels, including English proficiency and high school diploma; some positions require education or experience.