Program Support Assistant

US-Department-of-Veterans-Affair; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

U.S. Department of Veterans Affairs at the Milwaukee VA Medical Center seeks staff to coordinate and manage medical testing, treatment, and procedures for patients referred for diagnostic services not available from VA sources.

The role requires applying policy, scheduling, and data gathering to support internal and external patients. The ideal candidate will have experience in medical administration, patient scheduling, and effective communication with diverse stakeholders, enabling smooth

Qualifications

• One year of specialized experience equivalent to GS-5.
• Ability to apply rules, regulations, and policies governing medical benefits.
• Experience communicating clearly with diverse audiences and assisting professional staff in administrative clinical functions.

Job description

This position is located at the VAMC Milwaukee, WI in Non VA Care. The primary purpose of this position is to coordinate and manage the provision of medical testing, treatment and/or procedures to both internal and external patients referred for diagnostic services and/or treatment that are not available from VA sources and is attainable from a private institution. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/05/2026.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: proven ability to apply rules, regulations, guidelines, policies, procedures, and other administrative laws governing the provision of medical benefits; effectively communicate, orally and in writing, with a wide cross section of people possessing varying levels of understanding and comprehension; gathering data and statistics for studies reports and surveys; effectively and skillfully perform medical administration duties and to orient and instruct professional staff in administrative clinical functions; knowledge of patient scheduling, ancillary testing, referrals, and consultant procedures; knowledge of medical terminology and medications; technical skill in the use of personal computers, including word processing, spreadsheet, graphic reports and data base software.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.