Non-Profit Front Desk & Guest Services (On-Call)

The Salvation Army; Clay Arsenal (CT); On-site; USD 30,000 - 42,000; Full time

Job summary

The Salvation Army, Southern New England Division, is seeking an On-Call Front Desk Receptionist at Divisional Headquarters in Hartford, CT. You will greet visitors, handle phone inquiries, and manage incoming parcels in a courteous, professional manner.

The role requires strong customer service, reliability, and the ability to follow instructions in a fast-paced nonprofit setting. You will help maintain building security, assist with basic office tasks, and reflect the organization’s mission in

Qualifications

• Receptionist experience required, ideally in a non-profit setting.
• Ability to follow written and verbal instructions.
• Ability to work in a fast-paced, changing environment.
• Strong customer service and communication skills.
• Maintain confidentiality and discretion.
• Professional appearance and dependability.

Responsibilities

• Check voice messages and forward them to appropriate parties.
• Direct incoming phone calls and inquiries to appropriate internal and external resources.
• Ensure personnel and visitors entering the building comply with building protocols.
• Greet all visitors warmly in a way that reflects The Salvation Army's mission and integrity.
• Always engage professionally and positively with the public, whether in person, via email, or over the phone.
• Maintain a clean and professional work environment.
• Monitor video surveillance of the exterior of the building and report any concerns immediately.
• Open the front gate at the beginning of the workday and secure it at the end of the workday.
• Accept parcels and inform the relevant personnel of delivery.

Skills

Receptionist experience

Customer service

Verbal communication

Written communication

Attention to detail

Confidentiality

Professional appearance

Independent worker

Teamwork

Tools

Microsoft Office

Job description

The Salvation Army, Southern New England Division, is seeking an On-Call Front Desk Receptionist at Divisional Headquarters in Hartford, CT. You will greet visitors, handle phone inquiries, and manage incoming parcels in a courteous, professional manner.

The role requires strong customer service, reliability, and the ability to follow instructions in a fast-paced nonprofit setting. You will help maintain building security, assist with basic office tasks, and reflect the organization’s mission in