Non-Profit Donation Specialist

Kaizen Advance; Radford (VA); On-site; USD 17,908 - 20,664; Part time

Benefits offered by this job

Flexible scheduling

Work from home

Job summary

A non-profit support organization is seeking independent contractors to handle inbound donation-related calls and provide exceptional customer service. Candidates must have at least 6 months of remote or 1 year of in-office call center experience, be at least 18 years old, and possess a Windows 11 PC. Work is remote and offers flexibility in managing your schedule. Compensation ranges from $13 to $15/hr, with potential advancement opportunities for experienced agents.

Qualifications

• Minimum 6 months of remote call center experience or 1 year in-office call center experience.
• Must be at least 18 years old.
• Able to type at least 40 words per minute.

Responsibilities

• Handling inbound donation-related calls.
• Engaging donors professionally and respectfully.
• Accurately entering pledge and donation information.

Skills

Communication skills

Customer service

Organization

Self-motivation

Tools

Windows 11 PC

Hard-wired internet connection

Job description

Radford, United States | Posted on 02/20/2026

Join us to support non‑profit organizations by processing donation incoming phone calls and providing donors with quality customer service. This position offers the chance to support a wide range of non‑profit and governmental organizations and allows you the flexibility to work from home. If you have excellent communication skills, are motivated, and are passionate about helping others, we want you on our team. We partner with independent contractors who are serious about remote work and capable of representing non‑profit organizations with professionalism and accountability.

Types of Clients

• Nonprofit/Charity TV and Radio stations
• Child welfare agencies
• Spiritual and religious organizations
• Animal advocacy groups

Job Duties

• Handling inbound donation-related calls
• Engaging donors professionally and respectfully
• Accurately entering pledge and donation information
• Following compliance and script guidelines
• Meeting attendance and performance benchmarks

Important Details

This is an independent contractor opportunity, not an employee role.

Certification and startup requirements apply.

Contractors are responsible for managing their schedule and performance.

Requirements

• Minimum 6 months of remote call center experience or 1 year in‑office call center experience
• Must be at least 18 years old
• Must be a US resident
• Must use a Windows 11 PC
• Quiet, professional background for calls
• Able to type at least 40 words per minute
• Able to pass a background check
• Must be able to complete a voice assessment and a mock call

Preferred Skills

• Highly organized and self‑motivated
• Reliable and dependable
• Able to provide excellent customer service
• Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed
• 8 GB RAM PC (Minimum); 16 GB RAM PC (Preferred)
• Dual monitors
• Hard‑wired internet connection (Ethernet; No WiFi allowed)

Inbound phone work: $0.20- $0.32 per talk minute ($13 - $15/hr), depending on the project and performance. Experienced agents can earn up to $0.35 per talk minute. Advancement opportunities for email, ticket, and chat support available with varied pay rates are performance-based and earned through consistency.