Donation Processing Specialist

HVW Recruiting; Huntsville (AL); Remote; USD 17,000 - 21,000; Full time

Job summary

HVW Recruiting is seeking a Work-from-Home Call Center Agent to process donations for nonprofits, providing exceptional donor experiences and accurate information from your home office.

You will handle inbound and outbound calls, maintain donor records, and follow up to ensure donor satisfaction. Flexible evenings and weekends are available, with a supportive team environment and opportunities for career growth.

Qualifications

• High school diploma or equivalent.
• Minimum 6 months of virtual call center experience or 1 year brick and mortar.
• Able to pass a background check.
• Reliable internet connection and a quiet workspace.
• Basic proficiency in computer skills.
• Flexibility to work evenings and weekends (Your schedule, your choice).
• Windows 11 (No Mac OS or Chromebooks).
• Work conveniently from your home environment.

Responsibilities

• Manage inbound and outbound calls to process donations for various non-profits efficiently.
• Provide compassionate customer service, addressing donor questions and concerns effectively.
• Maintain accurate donor records by entering information into our database with precision.
• Follow up with donors as needed to ensure satisfaction and continued support.
• Strive to exceed performance metrics to unlock pathways for career advancement.

Skills

Communication

Customer service

Data entry

Education

High school diploma

Job description

Are you passionate about making a difference in the world? Do you excel in communication and customer service? Join our team as a Work-from-Home Call Center Agent and help support non-profit organizations by processing donations and providing exceptional donor experiences.

Responsibilities:

• Manage inbound and outbound calls to process donations for various non - profits efficiently.
• Provide compassionate customer service, addressing donor questions and concerns effectively.
• Maintain accurate donor records by entering information into our database with precision.
• Follow up with donors as needed to ensure satisfaction and continued support.
• Strive to exceed performance metrics to unlock pathways for career advancement.

Requirements

• High school diploma or equivalent.
• Minimum 6 months of virtual call center experience or 1 year brick and mortar
• Able to pass a background check
• Reliable internet connection and a quiet workspace.
• Basic proficiency in computer skills.
• Flexibility to work evenings and weekends (Your schedule, your choice).
• Windows 11 (No Mac OS or Chromebooks)
• Work conveniently from your home environment.
• Competitive starting pay ranging from $0.25-$.035 per talk minute (Averaging $12-15/hour, with potential for increases.)
• Clear paths for career growth based on your performance and dedication.
• Join a supportive team environment committed to making a meaningful impact.