Non-Profit Donation Specialist

Kaizen Advance; North Carolina; Remote; USD 13,000 - 15,000; Part time

Job summary

A nonprofit support agency is seeking remote call center contractors to manage inbound donation-related calls. Candidates must have experience in call center roles and excellent communication skills. The position offers flexibility with flexible schedules, competitive hourly pay between $13 to $15, and opportunities for advancement based on performance. Ideal candidates are self-motivated and organized, capable of providing quality customer service to various nonprofit organizations.

Qualifications

• Minimum 6 months of remote call center experience or 1 year in-office call center experience.
• Must be at least 18 years old.
• Must be a US resident.
• Able to type at least 40 words per minute.
• Able to pass a background check.

Responsibilities

• Handle inbound donation-related calls.
• Engage donors professionally and respectfully.
• Accurately enter pledge and donation information.

Skills

Excellent communication skills

Highly organized

Self-motivated

Reliable and dependable

Excellent customer service

Tools

Windows 11 PC

Hard-wired internet connection

Job description

Columbus, United States | Posted on 02/20/2026

Join us to support non-profit organizations by processing donation incoming phone calls and providing donors with quality customer service. This position offers the chance to support a wide range of non-profit and governmental organizations and allows you the flexibility to work from home. If you have excellent communication skills, are motivated, and are passionate about helping others, we want you on our team. We partner with independent contractors who are serious about remote work and capable of representing nonprofit organizations with professionalism and accountability.

Types of Clients:

• Nonprofit/Charity TV and Radio stations
• Child welfare agencies
• Spiritual and religious organizations
• Animal advocacy groups

JOB DUTIES:

• Handling inbound donation-related calls
• Engaging donors professionally and respectfully
• Accurately entering pledge and donation information
• Following compliance and script guidelines
• Meeting attendance and performance benchmarks

IMPORTANT DETAILS:

This is an independent contractor opportunity, not an employee role.

Certification and startup requirements apply.

Contractors are responsible for managing their schedule and performance.

Requirements

Minimum 6 months of remote call center experience or 1 year in-office call center experience

Must be at least 18 years old

Must be a US resident

Must use a Windows 11 PC

Quiet, professional background for calls

Able to type at least 40 words per minute

Able to pass a background check

Must be able to complete a voice assessment and a mock call

Preferred Skills:

• Highly organized and self-motivated
• Reliable and Dependable
• Able to provide excellent customer service
• Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed
• 8 GB RAM PC (Minimum); 16 GB RAM PC (Preferred)
• Dual monitors
• Hard-wired internet connection (Ethernet; No WiFi allowed)

Inbound phone work: $0.20 - $0.32 per talk minute ($13 - $15/hr), depending on the project and performance

Experienced agents can earn up to $0.35 per talk minute

Advancement opportunities for email, ticket, and chat support available with varied pay rates are performance-based and earned through consistency